Make your Business Truly Social with Vembu SocialDesk

Social Media Monitoring and Management

Marketing & Customer Support through Social Media

Built-In Customer Database & Help Desk to Tie in your Social Activities

Vembu SocialDesk


SocialDesk Tool for Businesses

Like it or not, social media is here to stay. It is cluttered and noisy but amidst all that there’s some great opportunities for your business to expand its market reach. You haven’t taken the social plunge yet probably because you don’t know where to start. Selecting the right tools and getting your can be a daunting task. Vembu SocialDesk can make it easier for you.

  • Monitoring of Keywords in Social Media.
  • Integrate your company’s Twitter, FaceBook and LinkedIn accounts.
  • Manage all your Social Media engagements from one place.
  • Share activities across Social Media accounts with your team without having to give out the account credentials.
  • Create leads out of social engagements.
  • Social media messages from your prospects, leads and customers are automatically flagged.
  • Convert a customer query in Social Media into a support ticket.
  • Identify & add social identity of your prospects & customers in the built-in CRM database with a click of a button.
  • Add RSS feeds of popular communities that you want to follow.

Social Inbox

You can add your company’s social media accounts into Vembu CRM and engage with your customers through social media. Queries on social media can be converted into support tickets and tracked.

Social Inbox

Social Identity

Vembu CRM can capture Social Identities – Twitter, LinkedIn & Facebook IDs – of Leads, Customers and Contacts, allowing your sales reps, support agents and your marketing team to engage with them on Social networks. All conversations over Social media are captured along with their email conversations and phone call records, so that the engagement timeline can be tracked.

Social Identity


Vembu CRM can constantly search for certain keywords that you want to monitor in social networks. For example, you may want to know what is being said about your company and products in social media and get real time alerts.



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Social Media Support

Social Media Support