Double Down Tech was serving customers in different sectors and required a backup solution which would meet all their requirements. The biggest challenge for them was to get a solution with multi-tenancy, faster recovery, and all the backup options in a single product. Before choosing Vembu, Double Down Tech had tried multiple vendors including StorageCraft and Datto but dropped them due to the cost.
Double Down Tech is a Managed Service Provider that works with large environments such as schools, nursing homes, and manufacturers. They are located in New York and manage different remote locations, supporting small to medium businesses. Double Down Tech offers a portfolio of IT services like network installation and maintenance, email hosting, security audits, business continuity planning and implementation. Double Down Tech being experienced in IT, provides customers with onsite staff as, and when required.
The benefit of offering Vembu BDR is that it provides a solution for a range of Double Down customers. The solution is ideal in handling mixed environments and provides simplicity for managing all platforms using a single user-interface. Eyal doesn’t need to contact Vembu to attach more numbers of servers and backups like Exchange and MSSQL for customers because it is readily available in a single interface and scalable.
Vembu support is available anytime a customer needs help with deployments and to troubleshoot issues. Response times are no greater than 15 minutes and everything is resolved over the phone without affecting business continuity.
“What we needed was a product that allowed us to focus on growing our business and the reliability to know that it would work when we needed it”, stated Eyal, CTO, Double Down Tech. “We were looking for a product that would centralize multiple products and be a turnkey solution. Vembu allowed us the ability to support multiple customers with different environments using an enterprise grade product at an affordable cost.”