Welcome to Vembu Support Center

We are here for you with our articles, help and advice.
Open Ticket

Open a Support Ticket

Create an account in Vembu Customer Portal. You will be able to open a new support case and manage your existing support cases from the customer portal itself.

How to get Support

No two environments are the same, and it’s only natural that unexpected issues come up. In such a scenario, you can rely on our Support to help you get it sorted out. We are a team that’s focused on making customers happy. You can contact us for instant support through:



Send us an email at vembu-support@vembu.com to get your issue resolved



Call us to raise a support ticket.

US & Canada: +1-512-256-8699
United Kingdom: +44-203-793-8668



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See what our customers are saying about us

Support is always exceptional, the Vembu engineers are always hands-on and very talented.

– Adrian T. Infrastructure Engineer

The support from Vembu is very, very good. These guys have saved my life two or three times.

– Thiago dos Santos Nunes – CTO, Digital Informatica

Trust Radius
Vembu support is outstanding, responsive, and quick, with great follow up.

– DeMattia , Director of IT

Find out if someone else is facing the same issue that you are. Check out these resources to get to know how to resolve them on your own:


Technical Documents

This document contains a high-level overview of Vembu BDR Suite and its configuration.

Software Update Guide

This document provides the list of the major new features and functionalities added in the latest release.

Release Notes

Learn the basic recommendations and best practices from our product experts.

Knowledge Base

Understand the basic troubleshooting steps, best practices and how-to’s of the software.


Get answers to questions on licensing methods and different editions. Find solutions to product-specific queries.

Product videos

Check out our product in action. Watch and learn how to configure backup jobs, recover your data and more.

Exclusive space for Free Edition users – Vembu Community Forum

Engage with our product experts and get help & advice to find solutions to your queries. You can also use this space to ask a question, to start a discussion or to share your ideas with our product experts & fellow users.

For registering an issue

New User

New users

Raise a support ticket and one of our support engineers will contact you shortly to address your issue.

Existing User

Existing users

Login to our customer support portal to check the status of your existing ticket.