KB ID : 36
Published : Dec. 19, 2015
Created : Dec. 19, 2015
Last Modified : June 26, 2016

Purpose

SharePoint portal sites are listed in "Portal Site URL" page, but unable to list the site collections under a portal site when expanding the node of a portal site.

Cause 1

No such portal site is existing (might have been deleted from SharePoint central admin)

Solution 1

Check if the portal site that you are trying to list exists, and also if it is valid and accessible via browser.

Cause 2

No valid site collection accessible via browser is available to list using "STSADM.exe" tool.

Solution 2

Check if the portal site that you are trying to list has at least one valid error free site collection under it which is accessible via web browser.

Cause 3

SQL Server service is not running.

Solution 3

Check if the SQL Server instance associated with the SharePoint farm is running. If the SQL Server service is stopped, site collections won’t be listed under the portal site.

Cause 4

"STSADM.EXE" tool location invalid or not provided

Solution 4

Check if the "STSADM.EXE" tool exists in the location that is given in "Backup -> SharePoint -> SharePoint Settings" page.

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