Social Accounts Management
Manage multiple social accounts such as Facebook, Twitter, LinkedIn from single centralized portal. View all your social feeds directly from our Social Inbox.
Convert your followers into Leads using our SocialDesk whenever they express interest on your products. Follow your customers with our customized customized Keywords and tags.
Social Media Monitoring
Search your social accounts using our all-in-one Keyword Search Feature to stay updated on the latest trends. Facilitate global tracking of Leads whenever they appear on your social media feeds.
Customer Support Across Multiple Scaling
Listen, engage and support your customers in real time across multiple channels including social networks. Centralize all your customer engagements with Vembu CRM’s integrated Social Desk and Help Desk. Customer queries and conversations across social channels converted to support tickets to efficiently resolve and respond to customers via their preferred channels like Facebook, Twitter, LinkedIn, Google +, Email, Phone and web.
Convert Messages Into Support Tickets
With social inbox , all your social connections and social media profiles are placed in one unified stream. Create a Help Desk support ticket with Vembu’s integrated Help Desk from any message on your linked social channels. Resolve your support tickets within Vembu CRM’s dashboard and respond back on the same social channel back to the customer. Create, Resolve, Respond and Manage support tickets with the integrated Vembu Help Desk and Social Desk.
Convert Social Profiles Into Leads
Generate Leads from your social connections with integrated Vembu Sales and Social Desks, all of it within the same dashboard. Our intelligent social search will guide you to identify prospective customers across multiple channels including social networks. Link their social profiles to listen to and engage with your customers. Identify, track, qualify and convert your social connections to customers.