Respond to your customer’s queries in few seconds with an quick reply. Acknowledge your customers with instant ticket and tracking number for easy traceablility. The ticket listing screen is designed for hassle free ticket handling by agents.Convert your replies into Knowledge Base articles that can be used for reference when the co-agents are responding to similar queries.
Our enhanced workflow automation module helps you manage the support tickets in an effective way and help save time.These Workflow automation rules can trigger notification to certain groups or users whenever predefined set of conditions are met.In addition to that, you can even create various support plans based on your business requirements and offer customers wide range of support subscriptions.Whenever the spike issues get accumulated, canned responses can come in for a rescue by enabling your agents respond to similar customer queries and thereby reduce the response time.
You can offer support over unlimited number of products all from within a single help desk.Customize specific assignment rules, different email notifications, SLAs etc. for each product.You can create multiple groups for monitoring the agent performances as your company grows.