Troubleshooting Guide - Unable to Add Google Workspace Organization
KB ID: 403002
Cause:
This error can occur for the following reasons:
1. *Invalid Organization Details: This includes Client Email, Admin Email, and Private Key.
2. BDRSuite Server Clock Synchronization: The server's clock is not synchronized with Internet time.
Solution:
Solution
Cause 1: Invalid Organization Details
- Ensure that the organization details you've provided, such as Client Email, Admin Email Address, and Private Key, are accurate.
- Verify that the API permissions mentioned in the 'Prerequisites' are properly enabled. Refer to the latest PDF of Prerequisites to Add Google Workspace Organization : https://vembu-docs.s3.amazonaws.com/d...).
Cause 2: BDRSuite Server Clock Synchronization
- Confirm that the BDRSuite Server's computer clock is set to the current date and time and is synchronized with Internet time.
If the issue persists after attempting the solutions above, please contact our support team at vembu-support@vembu.com. We're here to assist you.