KB ID : 35
Published : Dec. 19, 2015
Created : Dec. 19, 2015
Last Modified : June 26, 2016

Cause 1

This error is thrown if there is no portal site available to list [This normally occurs for WSS2.0/SPS2003 only and there will not be any issues for WSS3.0/MOSS2007 and MS SharePoint 2010]

Solution 1

Enter a valid portal site’s URL and add it to the list through the menu "Backup -> SharePoint -> SharePoint Settings -> Portal Site Settings(tab)". Check whether the successfully added portal site is listed in the table shown below. Only the portal sites listed in this table will be listed in the "backup -> SharePoint" page. Refer the SharePoint Settings section for more details.

Cause 2

If the path of the "STSADM.EXE" provided in the "Backup -> SharePoint -> SharePoint Settings -> Path Settings (tab)" is incorrect or empty.

Solution 2

Enter the exact path of the STSADM.EXE through the menu "Backup -> SharePoint -> SharePoint Settings -> Path Settings(tab)".

  • For WSS2.0/SPS2003, normally found inside C:/Program Files/Common Files/Microsoft Shared/web server extensions/60/BIN folder.
  • For WSS3.0/MOSS2007, normally found inside C:/Program Files/Common Files/Microsoft Shared/web server extensions/12/BIN folder.
  • For MS SharePoint 2010, normally found inside C:/Program Files/Common Files/Microsoft Shared/Web Server Extensions/14/BIN folder.

Refer the SharePoint Settings section for more details.

Cause 3

SQL Server service is not running.

Solution 3

Check if the SQL Server instance associated with the SharePoint farm is running. If the SQL Server service is stopped StoreGrid will not be able to list the site collections under a portal site.

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