PST Files Unavailable for Backup Error - MS_Outlook

PST Files Unavailable for Backup Error - MS_Outlook

KB ID: 33
Issue:
Encountering an error message - "There are no PST files available for backup" in MS_Outlook while using BDRSuite Backup Server and BDRSuite Client. BDRSuite may operate under a user account that lacks Outlook profiles.
Solution:
To resolve this issue, follow the steps below:
1. Change Logon Account: Change the logon account for BDRSuite to an active user that possesses an Outlook profile for backup.
2. Restart: After changing the logon account, restart BDRSuite
Ensure that the selected logon account has the necessary Outlook profiles to enable successful backup. This adjustment should rectify the error related to the unavailability of PST files for backup in MS_Outlook.