Microsoft 365 Users/Groups not listed during backup configuration

Cause:

This error occurs because of one of the following reasons:

1. Mailbox Service is not enabled for the Microsoft 365 User Microsoft 365

2. User doesn’t belong to the Organization added to the BDRSuite

3. Server Non-Supported Group Type

Solution:

Cause 1:

• Make sure Mailbox Service is enabled for the Users.
• Users for which mailbox service is enabled will only be listed during backup configuration.

Cause 2:

The user might be a member of an external organization. Users of External Organization will not be listed for backup.

Cause 3:

Backups are not supported for the Groups that belong to any of the following group types - Security Groups, Distribution Groups, and Mail Enabled Security Groups. Hence these groups will not be listed on the BDRSuite Server.

If you still face issues with User/Group listing, please contact our support team through vembu-support@vembu.com