Microsoft 365 Users/Groups Not Listed During Backup Configuration
This knowledge base article addresses the issue where Microsoft 365 users/groups are not listed during backup configuration. The error may occur due to the following reasons:
1. Mailbox Service is not enabled for the Microsoft 365 user.
2. The user doesn’t belong to the organization added to the BDRSuite.
3. Server non-supported group type.
Make sure the Mailbox Service is enabled for the users. Users for whom mailbox service is enabled will only be listed during backup configuration.
The user might be a member of an external organization. Users from external organizations will not be listed for backup.
Backups are not supported for groups belonging to the following group types: Security Groups, Distribution Groups, and Mail Enabled Security Groups. Therefore, these groups will not be listed on the BDRSuite Server.