KB ID : 24
Products :
Published : Dec. 12, 2015
Created : Dec. 12, 2015
Last Modified : June 26, 2016


The error message mentioned in the Vcenter will occur if the redo logs for the disks have not been properly removed during snapshot removal process. Due to this reason, backup will be failed for that particular VM since snapshot creation was unsuccessful.


To solve this issue, please follow the steps below:

  1. Right click on the VM in Vsphere Vcenter and go to Snapshot -> Consolidate
  2. And then click on Consolidate

It will consolidate the orphan redo logs.

In Esxi 6.0, VMware has fixed an issue related to snapshot creation. So if you are using an Esxi version 6.0 with any one of the following build numbers 2494585 or 2615704, please apply the below patch in your Esxi server and trigger the backup again.

Patch Link :


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