Error Encountered During Backup Data Upload to Object Storage Repository
KB ID: 190018
Cause:
This error arises when there is a problem uploading backup data from the local cache to the object storage. It can be attributed to one of the following factors:
1. Connectivity issues between the BDR Backup Server/Offsite DR Server and the Object Storage.
2. Insufficient space, particularly in the case of S3 Compatible storage.
Solution:
1. Addressing Connectivity Issues:
- Ensure that there is a stable internet connection for accessing the object storage.
- Confirm that you have provided valid object storage credentials and that these credentials have the necessary permissions to access the object storage.
- Test manual access to the object storage from the server using the provided credentials to ensure connectivity.
2. Dealing with Insufficient Storage Space (S3 Compatible):
- Manually check whether the S3 bucket configured as an Object Storage Repository has adequate space to accommodate the backup data.
3. Escalate the Issue to Support:
- If the problem persists even after verifying the above details, please contact our Support Team by sending an email to `vembu-support@vembu.com` and include a compressed zip file containing the log folder.
This knowledge base article offers guidance on resolving errors encountered when uploading backup data to the Object Storage Repository for Vembu-BDR-Backup-Server and Vembu-Offsite-DR products.