KB ID : 120023
Products :
Published : May 16, 2018
Created : May 16, 2018
Last Modified : Dec. 10, 2018

Cause:

From V3.9.1, Vembu BDR/ODR installer by default will try to install Microsoft Visual C++ 2017 Redistributable package on the server machine. In some cases, this process may get skipped due to missing dependent MS Windows update and users will be notified about it under notification wizard.

Solution:

The possible reason for skipping the Microsoft Visual C++ 2017 Redistributable package installation will be the missing dependent Windows Update Windows8.1-KB2919355 in the server machine, follow the below steps to resolve the issue:

1) Windows should be updated up-to-date (Control Panel → System and Security → Windows Update)

2) Install Windows Update - Windows 8.1-KB2919355

Note: If you are installing BDR backup server on Windows 2012 R2, make sure Windows 8.1-KB2919442 update is already installed before installing Windows 8.1-KB2919355

3) Install Microsoft Visual C++ 2017 Redistributable package

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