KB ID : 118004
Published : Oct. 13, 2020
Created : Oct. 13, 2020
Last Modified : Oct. 13, 2020

Cause

This error occurs when a user tries to log in to the Vembu BDR Backup Server web console from the internet explorer v11.4 or v11.7 in which the session cookie is not set.

Solution

For successfully logging in to the Vembu BDR Backup server, set the session cookie in your browser by following the steps below:

Step 1: Set the internet explorer to accept first-party & third-party cookies

Step 2: Set the Internet Explorer to always allow the session cookies

Step 3: Allow the Vembu BDR Backup Server browser URL to use cookies

Step 1 & 2: To set the Internet Explorer to accept first-party & third-party cookies and always allow session cookies

1) Click on the Tools icon in the browser and select Internet Options.

2) In the Privacy tab, choose the Advanced option under the settings menu.

3) Select Accept for the First-party and Third-party cookies.

4) Also, enable the “Always allow session cookies” checkbox, then click OK to save.

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Step 3: To allow Vembu BDR Backup Server browser URL to use cookies

1) Click on the Tools icon in the browser and select Internet Options.

2) In the Privacy tab, choose the Sites option under the settings menu.

3) Enter the URL of the Vembu BDR Backup Server web console and click “Allow”

4) Once you see the added URL in the managed websites section, Click OK to save.

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After performing the above steps, refresh the Vembu BDR Backup Server URL & login to your backup server with the username & Password.

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