KB ID : 117431
Published : April 19, 2022
Created : April 19, 2022
Last Modified : July 4, 2022

BDRSuite Backup Agent (BBA) runs with the service name - ‘BDRSuite Delegation Service (BDS)’ is a mandatory component for backup operations and is installed on the target host through the BDRSuite Server.

Cause:

BDRSuite Delegation Service (BDS) installation to the target host (Linux) may fail due to the following reasons:

  1. Insufficient Drive Space in the target host
  2. No Internet Connection in the target host
  3. BDS is already installed (or) another .bin file is being installed in the target host
  4. Target Host is inaccessible
  5. User is not added in the Sudoers file
  6. ‘unzip’ utility is not available on the target host
  7. Operating System is not supported

Solution:

Cause 1:

  1. Make sure that you have at least 2 GB of free disk space in the target host.

  2. The BDS installation file can be copied and installed in the target host only if enough disk space is available.

Cause 2:

  1. Make sure that the Target host and BDRSuite Server have internet access.

  2. BDS installation fails if the target host/BDRSuite Server does not have or loses internet access.

Cause 3:

  1. If any other .bin file is being installed then BDS (.bin file) installation will fail.

  2. If another BDRSuite Server has already installed BDS in the target host, then another BDRSuite Server will be unable to install/use BDS in that host. To confirm whether BDS is already running in the target host (Linux) use the steps below:

    Open Terminal and run the command: netstat -anp | grep 42005

42005 - Port used by BDRSuite Delegation Service (BDS)

Cause 4:

  1. Make sure the target host is reachable. Also, confirm that the entered details: Target Host IP Address and Root Password are valid.

Cause 5:

Steps to add User to the Sudoers file

  1. Log in as root or another user with sudo permissions.

  2. For Ubuntu, run the command below:

     usermod -aG sudo <username>

where < username > is the username of the user to add

3.For CentOS, run the command below:

    usermod -aG wheel <username>

where < username > is the username of the user to add

Cause 6:

  1. BDS installer is a zip file that needs to be unzipped to execute the .bin file in it. Make sure you install a unzip utility on the target Linux machine first and then try again.

Cause 7:

  1. BDS installation fails if the target host's operating system is outdated or not supported by BDRSuite. Please check the supported OS list here.
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