KB ID : 117068
Published : April 19, 2022
Created : April 19, 2022
Last Modified : April 26, 2022


This error may occur due to the following reasons:

  1. Target Host IP Address is not reachable

  2. Vembu Integration Service (VIS) is not available or not running in the target host


Cause 1:

  1. Make sure the target host is reachable.

  2. Make sure the Target Host IP Address and password are correct. If the target host’s IP Address/password is changed, you need to update the host details on the BDRSuite Server to establish a successful connection.

Cause 2:

The Vembu Backup Agent - ‘Vembu Integration Service (VIS)’ is a mandatory component for backup operations and is installed on the target host through the BDRSuite Server.

  1. If the VIS is unavailable because it was accidentally uninstalled or removed, it should be reinstalled on the target host.

  2. On the target host, VIS should be running. BDRSuite Server will be unable to connect to the target host for backup operations if VIS is stopped. To confirm whether VIS is running in the target host use the steps below:


Press the ‘Win + R’ keys on your keyboard to open the 'Run' window. Then, type ‘services.msc’ and click OK.

Check the status of the service ‘VembuIntegrationService'.


 Open Terminal and run the command: netstat -anp | grep 42005

42005 - Port used by Vembu Integration Service (VIS)

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