KB ID : 117000
Published : Nov. 30, 2018
Created : Nov. 30, 2018
Last Modified : Sept. 17, 2021

Cause:

When the service of Vembu BDR Backup Server / Vembu BDR Client for VMware/Hyper-V/Windows does not have administrator privilege then the above alert occurs.

Administrator privilege is required for service logon in order to install Vembu Integration Service for Hyper-V Backup (VIS) / Vembu Backup Agent for Microsoft Windows (VBA) on your target machine.

Solution:

Make sure the service of Vembu BDR Backup Server (or) Vembu BDR Client for VMware/Hyper-V/Windows are running with either one of the following privileges.

  • Administrator
  • User having administrator privilege

Steps to add the Service logon on your Server / Client machine:

Step 1: Go to 'Run' and type “Services.msc”

Step 2: On the Services page check for "Vembu BDR Backup Server for Virtual Physical Workloads" service accordingly from where VIS/ VBA push is about to take place.

Step 3: Right-click on the concerned service and select Properties and then navigate to the “Logon” tab.

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Step 4: Here provide your administrator credential details in “This Account” section.

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Step 5: Once user account details are updated, proceed by giving “Apply” and then “OK”

Step 6: Restart the respective service for the changes to apply

Note: In case you face any issue during service restart, then please recheck the user credentials provided during the logon update

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