Cause-1: This error would occur if the “BDRSuite Backup Server Virtual Physical Workloads” service is not properly started in your backup server machine or stopped due to environmental reasons
Solution:
Windows: Verify the status of “BDRSuite Backup Server Virtual Physical Workloads” service in services.msc and start the service if it is in stopped state. Now, try login to backup server webconsole.
Linux: Verify the BDRSuite Backup Port 32004 is in listening state or not using the below command;
netstat -a | grep 32004
If VembuBDR services is running then it will look the like below screenshot;
If 32004 port is not in listening state, go to <vembubdr_installation_location> and start VembuBDR manually using the below command;
:/home/vembubdr/Vembu/VembuBDR# sh startVembuBDR.sh
Cause-2: Error 1068: The dependency service or group failed to start.
Solution:
Windows: From v5.6 onwards all BDRSuite service is dependency service to “BDRSuite PostgreSQL Database” service except "BDRSuite WebServer". If “BDRSuite Backup Server Virtual Physical Workloads” failed to start due to "Error 1068: The dependency service or group failed to start." This error would occur if the “BDRSuite PostgreSQL Database” service is not running, to solve follow below steps (Refer KB : 115123)
Open the task manager of the machine. Go to the details tab and check if postgres.exe is running (also kill the child executables of VembuPostgreSQL, if any). Also stop all the BDRSuite services which is running in services.msc.
Now start the services one-by-one in the following order;
- BDRSuite PostgreSQL Database
- BDRSuite WebServer
- BDRSuite Backup Server Virtual Physical Workloads
- BDRSuite Memcache for AWS
- BDRSuite 360 Agent
- BDRSuite WebService for AWS
- BDRSuite WebSocket for AWS
- BDRSuite Backup Server for AWS
- BDRSuite Backup Server Google Workspace
- BDRSuite Backup Server Microsoft 365
- BDRSuite GranularRecovery for MS Applications
Linux: This error occur when BDRSuite PostgreSQL Database service is not started.
To resolve this;
1) Open Terminal with root user privilege and check the postgres service status.
systemctl status postgresql
2) If postgres status is inactive, start postgres service by below command. The check the postgres service status is active or not.
systemctl start postgresql
3) If still “BDRSuite Backup Server Virtual Physical Workloads” services failed to start, follow the below troubleshooting steps;
Windows: Go to the services & check “BDRSuite Backup Server Virtual Physical Workloads” service is running or not. If not run the following in command prompt with Administrator privilege.
C:\Program Files\Vembu\VembuBDR>bin\VembuBDR.exe >sgoutput.txt
Go to the “C:\Program Files\Vembu\VembuBDR” location & mail us the sgoutput.txt.
Linux: Run the following command with Root user.
:/home/vembubdr/Vembu/VembuBDR#sh stopVembuBDR.sh
:/home/vembubdr/Vembu/VembuBDR# /usr/sbin/chroot sgchroot /apache/bin/httpd -k start
:/home/vembubdr/Vembu/VembuBDR# ./bin/VembuBDR >sgoutput.txt
Go to the “/home/vembubdr/Vembu/VembuBDR” location & mail us the sgoutput.txt.
