KB ID : 115127
Published : June 7, 2021
Created : June 7, 2021
Last Modified : June 14, 2021

An error occurred while installing the VembuBDR Software. Some components were not completely removed from the computer during the uninstallation of the previous version of VembuBDR Software. Please uninstall its associated driver's files and registry settings and proceed with the installation.

Cause:

The above alert is thrown if any one of the old driver components registry entries deducts during its fresh installation of VembuBDR / VembuOffsiteDR

ODBC:

HKLM\SOFTWARE\ODBC\ODBCINST.INI\PostgreSQL Unicode(x64)

HKLM\SOFTWARE\ODBC\ODBC.INI\PostGreDBConnection

Dokan:

HKLM\SYSTEM\ControlSet001\Services\Dokan1

HKLM\SYSTEM\CurrentControlSet\Services\Dokan1

HKLM\SYSTEM\ControlSet001\Services\Dokan

HKLM\SYSTEM\CurrentControlSet\Services\Dokan

PSQL:

HKLM\SYSTEM\ControlSet001\Services\VembuPostgreSQL

Solution:

In this situation, old driver component registry entries must be removed, which the “VembuBDRSuiteCleanupTool.exe” utility will take care of further. Download the cleanup tool mentioned below to the machine where the problem occurred and double-click it to run it.

Download Link: https://sg-build-release.s3.amazonaws...

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