Troubleshooting BDRSuite Backup-Server Installation Errors: Unresolved Components Issue

Error during BDRSuite Backup-Server Installation Due to Unremoved Components

KB ID: 115127  
Issue:
During the installation of VembuBDR Software, an error occurs indicating incomplete removal of certain components from the computer. This issue arises when the uninstallation of the previous version of VembuBDR Software does not completely remove associated driver files and registry settings.
Cause:
The error message is triggered when the installation process detects the presence of old driver component registry entries, which were not removed during the fresh installation of BDRSuite Backup Server or BDRSuite Offsite DR.
ODBC Registry Entries:
  1. HKLM\SOFTWARE\ODBC\ODBCINST.INI\PostgreSQL Unicode(x64)
  2. HKLM\SOFTWARE\ODBC\ODBC.INI\PostGreDBConnection
Dokan Registry Entries:
  1. HKLM\SYSTEM\ControlSet001\Services\Dokan1
  2. HKLM\SYSTEM\CurrentControlSet\Services\Dokan1
  3. HKLM\SYSTEM\ControlSet001\Services\Dokan
  4. HKLM\SYSTEM\CurrentControlSet\Services\Dokan
PSQL Registry Entry:
HKLM\SYSTEM\ControlSet001\Services\VembuPostgreSQL
Solution:
To address this issue, it is necessary to remove the old driver component registry entries. This can be achieved using the "VembuBDRSuiteCleanupTool.exe" utility. Follow the steps below:
1. Download the "BDRSuiteCleanupTool.exe" utility from the provided download link:
2. Save the utility to the machine where the installation issue occurred.
3. Double-click the "BDRSuiteCleanupTool.exe" utility to execute it.
By using the cleanup tool, you can remove the outdated driver component registry entries and proceed with the installation of BDR Software without encountering the aforementioned error. For further assistance, feel free to contact BDRSuite support.

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