KB ID : 115125
Products :
Published : Dec. 26, 2019
Created : Dec. 26, 2019

# Challenge:

The default username and password for the Vembu Client Agent web console is “admin” and “admin” respectively. We can also customize the username & password by choosing the custom option during Client Agent installation. In case if the custom username\password is forgotten, follow manual steps provided below to create new credentials.

1) Stop the respective Vembu Client agent application from Services.msc.

2) Then open the command prompt and navigate to the respective Vembu Client agent installation location <vembuclientagent_home>

Example: <C:\Program Files\Vembu\VembuVMBackup>

3) Access the client agent database using the command below

       <Vembuclientagent_Home>lib\sqlite\sqlite3.exe data\sgclient.db


4) Insert an additional user to the database using the below query:

    insert into SG_USER values (10,1,'vembu','21232f297a57a5a743894a0e4a801fc3');


Note: Please note that in the above command the first parameter('10') and the third parameter('vembu') should be unique. Hence, if you already have a record in the sg_user table with the same values then you will receive an error message 'Duplicate entry ....'. Hence, before executing the above command, please execute the following command to check if a record already exists with the same values:

        select * from SG_USER;


If a record exists then you need to specify different values for the first and third parameter.

5) After inserting an additional user in the SGUSER table, we should update the 'SGGROUP_USER' table. Execute the following query to insert additional user

        insert into SG_GROUP_USER values(10,1,1,1);


Please note that in the above command the first parameter('10') should be same as we specified in SG_USER table and other three parameters should be by default set to '1';

6) Start the Vembu Client agent service from the services.msc