KB ID : 115123
Products :
Published : Dec. 26, 2019
Created : Dec. 26, 2019
Last Modified : Dec. 26, 2019

Cause:

This error would occur if the VembuPostgreSQL service is not properly started in your backup server machine or stopped due to environmental reasons.

Solution:

1) Verify the status of PostgreSQL service in services.msc and start the service if it gets stopped. Also make sure PostgreSQL installation drive( By default, PostgreSQL installation location: C:\Program Files\Vembu\PostgreSQL) has enough space(more than 10gb). If the space is not enough, then increase the drive space and try logging in.

2) If the login process fails yet, then open the task manager of the machine running Vembu BDR (or) OffsiteDR server and stop the following services:

  • VembuBDR (or) VembuOffsiteDR

  • VembuPostgreSQL (also kill the child executables of VembuPostgreSQL, if any)

VembuBDR Service

PostgreSQL running

Start both the VembuPostgreSQL and VembuBDR (or) VembuOffsiteDR services consecutively and verify them started successfully. On successful verification, try logging into your Vembu BDR (or) OffsiteDR Server.

In case if the issue still persists even after following the above steps, contact vembu-support@vembu.com

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