Resolving "Storage Disconnected: Unable to retrieve the backup data from the Storage repository configured in the server"

Resolving "Storage Disconnected: Unable to retrieve the backup data from the Storage repository configured in the server"

KB ID: 115108
Cause:
This error occurs when the volumes configured in the storage pool are disconnected, inaccessible from the server, lack sufficient permissions, or if backup storage repositories are manually removed.
Solution:
1. Ensure Storage Connection:
To prevent interruptions in backup and restore processes, maintain a continuous connection between the server and storage. Verify that Vembu BDR can access the Storage Drive by checking the logon with an administrator account in the services.msc.
2. Verify Permissions:
Confirm that the backup-configured storage drive has full permissions to modify files on the storage. Adequate permissions are essential for seamless backup and restore operations.
3. Contact Support:
If the issue persists despite the above steps, contact vembu-support@vembu.com for further assistance.

By following these recommendations, you can address the "Storage Disconnected" issue and ensure the smooth functioning of backup and restore processes.