KB ID : 115071
Products :
Published : June 20, 2018
Created : June 20, 2018
Last Modified : June 21, 2018

Cause:

The above error will be thrown while logging into Vembu BDR/Vembu OffsiteDR web console due to improper installation of PostgreSQL ODBC drivers. It is usually shown in following cases:

  • First login post fresh installation
  • First login post upgrade from an older version to new version

Solution:

  1. To fix this issue, download Psql ODBC drivers version 9.6.1 from below link and try reinstalling them both(32-bit and 64-bit):

    Download 32-bit ODBC Driver

    Download 64-bit ODBC Driver

  2. Once both the drivers are successfully installed, go to start and open ‘ODBC Data Sources’ via search.
  3. Select SystemDSN tab and click PostGreDBConnection.
  4. Select configure and check for following details:

      DataSource: PostGreDBConnection
      Database: SGDatabase
      Server: localhost
      Username: postgres
      Port: 32010(or the port specified during installation)
      Password: admin(type admin in the tab given)

  5. After checking for all the above parameters, click Test. If the result is a success then the issue is rectified.

If the issue still persists, contact Vembu support at vembu-support@vembu.com

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