KB ID : 115062
Published : March 28, 2018
Created : March 28, 2018
Last Modified : April 23, 2018



Above alert message is thrown while:

  1. Trying to add Windows agent.
  2. Trying to upgrade VembuIntegrationService from an older version that is already pushed to a Windows agent.

Cause:

  1. This alert is shown when VembuBDR is unable to fetch information about the OS architecture using WMI service of the Windows agent that is to be added.
  2. If the password of the Windows agent contains special characters like ‘ and “.

Possible Solutions:

  1. Make sure WMI service (service display name: Windows Management Instrumentation, service name: winmgmt) is enabled and running in the Windows agent to be added.
        

    To enable WMI service:

            
    • Open Windows services console via run → type “Services.msc”
    • From services.msc, select Windows Management Instrumentation.
    • If the service is disabled, enable the service and start it.

  2. Make sure WinRM service is running on the BDR server host and Windows agent to be added.
        

    To enable WinRM Service:

            
    • Open Windows services console via run → type “Services.msc”.
    • Search “Windows Remote Management (WS-Management)” service.
    • If the service is disabled, enable it and start the service.

  3. Make sure both the BDR server host and Windows agent are configured to receive remote PowerShell requests.
        

    To enable remote PowerShell:

            
    • Open PowerShell on the Microsoft Windows Server.
    • Type the following command to enable Remote PowerShell:
               Enable-PSRemoting
    • Confirm the enabling process.
    • To check Remote PowerShell is enabled or not, Enter the following command in PowerShell:
               Enter-PSSession
    • Enter your computer name or “localhost”.
    • If it returns nothing means Remote PowerShell is enabled.
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