KB ID : 115058
Products :
Published : Dec. 12, 2017
Created : Dec. 12, 2017
Last Modified : Dec. 12, 2017

Cause:

This issue occurs when you try to add the SMTP server settings without SMTP server authentication information.

Solution:

The issue is addressed and fix will be integrated in Vembu BDR Suite v3.9.0 release. And for existing setup please follow the steps given below:

  1. Stop Vembu BDR/Vembu OffsiteDR Service.

  2. Download the fix from the below link:

    i. If you are using Vembu BDR Suite v3.8 Update1 (Build No: 3802017102614), download the following fix: https://s3.amazonaws.com/vembu-bug-fi...

    ii. If you are using Vembu BDR Suite v3.8 (Build No: 3802017072122), download the following fix: https://s3.amazonaws.com/vembu-bug-fi...

  3. Navigate to: <vembu_bdr vembu_offsitedr_installation_location="">/htmlgui/common/mailer. Rename the "class.phpmailer.php" file into "class.phpmailer_ori.php" and replace the newly downloaded "class.phpmailer.php" file.

  4. Navigate to: <vembu_bdr vembu_offsitedr_installation_location="">/htmlgui/controller. Rename the "services.js" file into "servicesori.js" and "controller.js" into "controllerori.js". Then replace the newly downloaded "services.js" and "controller.js" files.

  5. Restart Vembu BDR/Vembu OffsiteDR service.

  6. Configure the email settings without authentication selected.

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