How to renew license through Vembu Portal?

KB ID : 115038
Products :
Published : March 10, 2017
Created : March 10, 2017
Last Modified : May 9, 2017

Purpose

This KB article assists users with the steps to apply license through Vembu Portal.

Solution

Login to Vembu Portal

Before License Expire

  • If you are a customer, you can view details of each applied licenses in below page:

    Customer Login -> License -> Subscription License Usage

  • If you are a reseller, you can view details of each applied licenses in below page:

    Reseller Login - > Customer -> select any Customer -> License -> Subscription License Usage

    • The subscription license usage page will show each product separately. You can view applied license details for any product by expanding license name.
    • You can also renew license for that particular product(host/backup/application) in the expanded box.

image description

  • Clicking “Renewal” icon under status column will open a popup window that provides license renewal details such as plugin and backup details.

  • You can also enable/disable auto-renewal option for next license renewal method in the popup window and save it.

image description

  • Renewing license before expiry will extend the license duration based on applied time.

    Example: License which is going to expire on May 6 2017 is renewed on March 1 2017 will have license duration upto May 5, 2018.

image description

Limitations

  • If the applied license is already expired, you cannot renew that license.
  • Once enabled, ‘Auto renewal’ option while assigning license, “Renewal” icon will be hidden.
  • Clicking “Renewal” icon without having subscription license will show you an error message “not enough license units available”

image description

After License Expire

  • Once applied license gets expired, it will be shown as ‘license expired’ in subscription license usage page.
  • Then the same license details will be added in apply license page.

image description

  • Once a ‘license check’ is performed from backup server, the expired license details will be added to apply license page to indicate that you need to apply new license to continue backup.
  • If you are a customer, you can view details of each applied licenses in below page: Customer Login -> License -> Subscription License Usage
  • If you are a reseller, you can view details of each applied licenses in below page: Reseller Login - > Customer -> select any Customer -> License -> Subscription License Usage
  • You can see the unassigned/expired license details in below page:

image description

  • Clicking ‘Apply License Icon’ will open a popup window that shows the server and plugin details in which the license is to be applied.
  • You can also enable/disable auto-renewal option for next license renewal method in the popup window and save it.

image description

  • Click ‘Apply’ to apply the license and once applied, the backup/host will be activated successfully.

  • You can verify the same in applied license details on subscription license usage.

image description

edit retag flag offensive close merge delete