KB ID : 115008
Products :
Published : April 5, 2016
Created : April 5, 2016
Last Modified : June 26, 2016

Challenge

To reset the password for Vembu OnlineBackup Client.

Solution

If you have forgotten the password to login to the Vembu OnlineBackup client web console then you can open up the Vembu OnlineBackup client web console in the problematic machine and the page has the option "Forgot Password" click on it, so that the link to reset the password would be sent to the registered email address.You can reset the password by clicking on the received link.

If you are unable to see the "Forgot Password" option then you may be running the older version hence update your Vembu OnlineBackup client to the latest version then you will find the option for "Forgot Password".

Note: You can download the latest Vembu OnlineBackup build by logging into your customer portal (onlinebackup.vembu.com) under "Downloads" tab.

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