KB ID : 115004
Published : March 25, 2016
Created : March 25, 2016
Last Modified : June 26, 2016

Cause

Normally the error "Error while updating the Client's plugin details to file" will occur when the 'sgclient.txt' file under the "Backup StorageLocation\sgstorage\Default_Repo\1\ClientName" location is empty in the backup server machine.

Solution

To resolve this issue, rename the existing 'sgclient.txt' file for the particular client available in the location "Backup StorageLocation\sgstorage\Default_Repo\1\ClientName, and schedule the backup from client machine to check if the issue gets resolved.

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