KB ID : 115001
Products :
Published : March 25, 2016
Created : March 25, 2016
Last Modified : April 11, 2016

Challenge

Once a backup server is uninstalled, you will not be able to reinstall with the same server ID from the same account.

Solution

This process requires some internal database update from our Portal server end. Hence drop an email with “BackupServer Name” to Vembu Support ( vembu-support@vembu.com ) from the email address that was associated to your vembu portal account.

Once the Backup server entry removed from portal, you will get notification from our end and then you will be able to register the server successfully.

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