Appaware Run time Error

KB ID : 105062
Products :
Published : Feb. 20, 2017
Created : Feb. 20, 2017
Last Modified : Feb. 20, 2017

This KB article contains the list of error messages for AppAware option in Vembu BDR and the possible solutions for respective errors. Please check the error message shown under remarks tab from backup reports and find the appropriate solution for the same here.

Failed::Invalid guest credentials

Cause

  • A VM backup/replication job configured with appaware options enabled will fail with the above error message when the guest credentials provided for guest machine is incorrect.

Solution

  • Edit backup/replication job with correct credentials in appaware option page. Save it and run incremental for successful backup job.

Failed::VMware Tools not running in Guest OS

Cause

  • VMware Tool service might be stopped/uninstalled/outdated in guest VM which is configured for backup schedule or VM is in power off state.

Solution

  • Kindly start the “VMware Tools” service in the guest VM. If the service (VMware Tools) does not exist, install\upgrade “VMware Tools” in the guest VM. If the guest VM is in power off state, kindly power-on the guest VM machine.

Appaware folder deletion was failed inside guest machine

When the VM is configured with ApplicationAware option, VembuBDR checks for the Windows\Appware folder when it tries to push the application agent inside the guest VM for the first schedule of the backup configuration in VembuBDR. If the folder exists already, it will delete it and will recreate the folder.

Cause

  • This error might occur when, the user credentials provided during Appaware configuration is not an administrator user or the Windows folder of the guest VM is not having sufficient permission.

Solution

  • Configure appaware option with an administrator user. Give full control to the windows folder, if the permission is not sufficient.

Appaware Folder creation failed inside guest machine.

VembuBDR application creates Appaware folder inside guest VM for Windows, which contains executables and dll files to perform ApplicationAware process in guest VM.

Cause

  • This error might occur when, the user credentials provided during Appaware configuration is not an administrator user or the Windows folder of the guest VM is not having sufficient permission.

Solution

  • Configure appaware option with an administrator user. Give full control to the windows folder, if the permission is not sufficient.

AppawareVmwareGuestTool.exe is not found in VembuBDR installation location.

Cause

  • This error might occur when AppawareVmwareGuestTool.exe is not available in installation location of VembuBDR ( Vembu BDR installation location \ Plugins )

Solution

  • In case AppawareVmwareGuestTool.exe is not available in the installation location, kindly contact vembu support for work around to be done.

VSSRequestor exe is not found in guest machine

Cause

  • VembuBDR will install VSSRequestor.exe inside guest VM for Windows\Appaware folder when the appaware option is enabled for the VM to perform ApplicationAware process inside guest. If this executable file is deleted manually this issue will occur.

Solution

  • Do run the incremental for the backup job it will resolve the issue or run additional full for the backup job.

  • For the below mentioned errors check whether you have configured appaware option under administrator user ...

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