Troubleshooting: VM Not Found on ESXi Host | Vembu-VMBackup/Vembu-BDR-Backup-Server

Troubleshooting: VM Not Found on ESXi Host in BDRSuite Backup Server/BDRSuite Client

KB ID: 105002
Summary:
This knowledge base article addresses the issue of a selected VM not being found on the ESXi host within BDRSuite Backup Server/BDRSuite Client. The error may arise due to various causes, such as invalid ESXi/vCenter Server credentials, deletion of the backed-up VM, unavailability of a VM for 'Disk Level Recovery,' and connectivity issues.
Causes and Solutions:
Cause 1: Invalid ESXi/vCenter Server Credentials
Ensure the ESXi/vCenter Server credentials are accurate. If credentials are changed after saving the host, update them in the BDRSuite Server settings.
Cause 2: Deleted/Removed VM Configured for Backup
Confirm the selected VM exists on the target host. If the VM is deleted/removed from the ESXi/vCenter Server, backups will fail.
To resolve, edit the corresponding backup job:
  1. Log in to the BDRSuite Backup Server.
  2. Navigate to Backup -> List Backup Jobs.
  3. Click the 'Edit' icon under the 'Actions' column for the relevant backup job.
For BDRSuite v5.3 and above:
  1. Refresh the host on the Host/VM Selection page by clicking the "+" icon to expand the host. This action auto-refreshes the list of available VMs. Save the backup configuration.
For BDRSuite v5.2 and below:
  1. Manually remove VMs on the Host/VM Selection page by clicking the "+" icon to expand the host. Then save the backup configuration.
  2. Backup data from deleted VMs is retained based on configured retention policies.
Cause 3: Unavailable VM for Disk Level Recovery
Ensure the selected VM intended for attaching backed-up disks is present on the target host.
Cause 4: Connectivity Issue
  1. Verify the accuracy of the target ESXi/vCenter Server's IP address.
  2. Confirm the target host's accessibility/connection through the designated port.
By addressing the causes and following the recommended solutions, users can effectively resolve the issue of VMs not being found on the ESXi host within BDRSuite Backup Server/BDRSuite Client. This troubleshooting guide ensures a smoother backup and recovery process.

    • Related Articles

    • Troubleshooting: Virtual Machine Not Found on ESXi Host in BDRSuite

      KB ID: 105065 Causes: This error may occur during the VMware backup process in the following cases: 1. Guest OS Removed or Renamed: Description: The virtual machine's configured Guest OS has been either removed or renamed within the ESXi Server. 2. ...

    • Backup aborted

      KB ID: 101005 Product: BDRSuite Backup Server Cause This will occur due to the following reasons: Backup configuration stored in the server and client is incompatible. When the Backup storage location is inaccessible to the backup server. If you ...

    • Unable to Access Datastore in Source ESXi/vCenter Server in BDRSuite Backup Server/ BDRSuite Client

      KB ID: 105020 Summary: This knowledge base article addresses the issue of being unable to access the datastore within the source ESXi/vCenter Server environment in the context of BDRSuite Backup Server/ BDRSuite Client. The problem can arise from ...

    • Troubleshooting - Error While Accessing VM from Host

      KB ID: 104015 Problem Description: Encountering errors while attempting to access a virtual machine (VM) from the host in the context of BDRSuite Backup Server. This issue can occur due to various causes related to the Hyper-V environment and access ...

    • Troubleshooting: Unable to Install BDRSuite Backup Agent (BBA) or BDRSuite Client

      KB ID: 103083 Issue: You encounter difficulties while attempting to install the BDRSuite Backup Agent (BBA) or BDRSuite Client on the target host. This error might occur for various reasons outlined below. Cause: The error arises due to one of the ...