KB ID : 104067
Products :
Published : May 24, 2019
Created : May 24, 2019
Last Modified : Dec. 12, 2019

Cause:

1) This error occurs if the Microsoft Visual C++ 2017 Redistributable (x64) package is not installed in the Hyper-V host machine.

2) This issue might occur when the Hyper-V host has been upgraded after BDR installation, from lower Windows versions to Windows 2016 or later

Solution:

Install Microsoft Visual C++ 2017 Redistributable (x64) package in the Hyper-V host machine to resolve this issue.

Steps:

1) Download the Microsoft Visual C++ 2017 Redistributable (x64) package from here

2) Install the downloaded package in the Hyper-V host

3) Reschedule the backup job

Note: If Hyper-V agent is added as a cluster, then install the package in all the nodes in the cluster.

If the issue still persists, kindly contact vembu support at vembu-support@vembu.com

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