Resolving Backup Issues: Update Hyper-V Integration Service for Guest VMs

Unable to Process Guest VMs Due to Outdated Hyper-V Integration Service

KB ID: 104062
Description:
This Knowledge Base article addresses an alert indicating the inability to process guest VMs during Appware enabled Hyper-V backups. The alert is triggered when the Hyper-V Integration service in the guest machine is either not installed or not up-to-date. The article provides solutions to resolve this issue and enable successful Appware backup.
Cause:
The alert arises during Appware enabled Hyper-V backups when the Integration service of the guest machine is missing or outdated.
Solution:
To address the issue of processing guest VMs with outdated Hyper-V Integration service, follow the solutions provided below based on the version of the Hyper-V Host OS.
Case 1: Hyper-V Host OS Below or Equivalent to 2012 R2
1. Open Hyper-V Manager.
2. Click on the target guest machine.
3. Observe Integration Services status on the right-hand side.
4. If not up-to-date, select "Guest VM Interface" -> "Actions" -> "Insert Integration Services Setup Disk."
5. Connect the guest machine and run the Integration Service Setup Disk.
6. Reboot the guest machine.
7. Confirm Integration Services state is up-to-date.
8. Schedule an Appware backup for the guest machine.
Case 2: Hyper-V Host OS Above 2012 R2
1. Run the PowerShell command on the Hyper-V host:
$VMMS = gwmi -namespace root\virtualization\v2 Msvm_VirtualSystemManagementService
$RequestedSummaryInformationArray = 1,123
$VMMS.GetSummaryInformation($null,$RequestedSummaryInformationArray).SummaryInformation
2. Check the 'IntegrationServicesVersionState' value against the guest machine name:
  1. Integration Service state is up-to-date.
  2. Integration service needs an update or is not up-to-date.
3. If not up-to-date, update the guest VM via Windows Update.
4. Reboot the guest machine.
5. Confirm Integration Services state is up-to-date.
6. Schedule an Appware backup for the guest machine.
If the issue persists, perform a Windows update for the Hyper-V host where the guest machine resides. Refer to the provided link for additional guidance on managing Hyper-V Integration Services.
If the problem continues, please contact Vembu support for further assistance.

    • Related Articles

    • Upgrading Hyper-V Integration Service for Hyper-V VMs

      KB ID: 115031 Cause: Issues may arise while assigning network details for recovered VMs from Hyper-V Backup if the Hyper-V Integration Service is not up-to-date. Solution: To ensure that the Guest VMs to be backed up have the latest version of ...

    • Troubleshooting: Unable to List VMs on Hyper-V Host

      KB ID: 104057 Issue: The BDRSuite Backup Server is unable to display virtual machines from the added Hyper-V host/Cluster, resulting in an alert. Possible Causes and Solutions: Cause 1: Hyper-V Host/Cluster Not Reachable or Network Issues Solution: ...

    • Unable to add this Hyper-V Cluster

      KB ID: 117052 Issue: Unable to Add Hyper-V Cluster Cause: This issue can occur due to several reasons, including: 1. Problem accessing the Remote Registry of the target machine. 2. Inability to install the BDRSuiteIntegrationService MSI because ...

    • Unable to install Vembu Integration Service on the target host

      KB ID: 117024 Issue: Unable to Install Vembu Integration Service on Target Host Cause: This error can occur in BDRSuite backup server or BDRSuite Client due to the following reasons: 1. Network issue during agent installation on the target host. 2. ...

    • Troubleshooting: Vembu Integration Service Not Running During Live Recovery to Hyper-V Host

      KB ID: 115112 Cause: During Live Recovery to a Hyper-V host, the test connectivity might fail with the error "BDRSuite Integration Service is not running on the remote host. Make sure it is running and proceed with the restore." This issue can occur ...