Alert: Issue with IP Address Retrieval or Application-Aware Writer Status Analysis
KB ID: 104060
Description:
This Knowledge Base article addresses an alert that occurs when there are problems encountered while attempting to fetch the IP address of a Virtual Machine (VM) during AppAware verification. Additionally, this alert may also indicate issues in analyzing the status of the Application-Aware Writer. The article provides information about the cause of the alert and offers solutions to resolve it.
Cause:
This alert is triggered when the BDR (Backup and Disaster Recovery) server is unable to retrieve the IP address of a Guest VM configured for an AppAware backup. This issue can arise due to restricted folder/file permissions for the AppAware folder within the C:\Windows directory.
Solution:
To address this alert, follow the steps outlined below:
1. Check IP Address Configuration:Ensure that the IP address is properly configured for the Guest VM for which the AppAware backup has been scheduled.2. Configure Windows Firewall Exception:If the Windows Firewall is enabled on the guest machine, follow these steps to add a Windows Firewall exception using the Group Policy Object Editor:
- Launch the Group Policy Object Editor snap-in (gpedit.msc) to edit the GPO managing Windows Firewall settings.
- Navigate to Computer Configuration -> Administrative Templates -> Network -> Network Connections -> Windows Firewall.
- Open the appropriate profile (Domain Profile or Standard Profile).
- Enable the "Allow inbound remote administration exception" setting.
3. Check Folder Permissions:Verify the folder permissions for the AppAware folder located in C:\Windows\Appaware. If permissions are restricted, grant read and write access permissions to the folder. Retry the backup after making these changes.4. Contact BDRSuite Support:If the issue persists despite attempting the above steps, please reach out to BDRSuite Support for further assistance.
This article provides guidance on identifying and resolving the problems related to IP address retrieval and Application-Aware Writer status analysis during AppAware verification. Following the provided solutions can help ensure successful AppAware backups and address any associated issues.
Related Articles
Application Aware Process Error: Unstable Writers for Configured VM
KB ID: 105061 Cause: The "Application Aware Process - One or more writers are Unstable for the Configured VM" error occurs due to instability in the Application VSS writer(s) (Exchange, MSSQL) within the Guest VM machine. Solution: To resolve the ...Backup Failure: Invalid Guest VM Credentials for Application-Aware Backups
KB ID: 104059 Problem: When attempting to perform an application-aware backup, users may encounter a backup failure with the alert "Backup failed while processing Application-aware due to invalid guest VM credentials." Cause 1: This alert is ...Alert: SNAPSHOT_FAILURE Host Level VSS Snapshot Failed
KB ID: 104024 Cause: The "SNAPSHOT_FAILURE" alert occurs when the VSS (Volume Shadow Copy Service) snapshot fails at the host level in a Hyper-V host machine. One of the common causes for this alert is the "VSS service" being disabled on the Hyper-V ...Troubleshooting Backup Failure: Unstable Writers or Excluded Volumes Issue
KB ID: 501007 Issue: Backup failed with the error message: "Unable to perform application-aware processing as the writers are not stable in the instance (or) all the volumes in the instance are excluded." Cause: This issue can occur due to the ...Application AppAware Process Error: Credentials Missing for Configured VM
KB ID: 105060 Cause: The "Failed to perform application appaware process. No credentials set for the appaware option configured VM" error arises when a Backup or Replication job is set up with the Application Aware feature enabled, but the ...