Alert: SNAPSHOT_FAILURE - Host Level VSS Snapshot Failed

Alert: SNAPSHOT_FAILURE Host Level VSS Snapshot Failed

KB ID: 104024
Cause:
The "SNAPSHOT_FAILURE" alert occurs when the VSS (Volume Shadow Copy Service) snapshot fails at the host level in a Hyper-V host machine. One of the common causes for this alert is the "VSS service" being disabled on the Hyper-V host.
Solution:
To resolve the "SNAPSHOT_FAILURE" issue, follow the steps below:
1. Open "Services.msc" on the Hyper-V host machine.
2. Locate the "Volume Shadow Copy Service" and check its status.
3. If the service is disabled or stopped, start the service to proceed with the backup.
Alternatively, you can perform the following steps in an elevated command prompt window:
net stop vss
net start vss
Please note that there could be other factors leading to snapshot failures in Hyper-V VMs. Some of the other common reasons for snapshot failures are listed below:

    • Related Articles

    • Alert: SNAPSHOT_FAILURE Snapshot Creation Failed While DoSnapshotSet Call

      KB ID: 104063 Issue: The "SNAPSHOT_FAILURE" alert occurs with the message "Snapshot Creation Failed While DoSnapshotSet Call" in BDRSuite. This alert is usually triggered when there is insufficient space in the volume to take a snapshot of the ...
    • VSS Snapshot Creation Failed in BDRSuite

      KB ID: 109115 Cause: The VSS snapshot creation failure in BDRSuite can occur due to the following reasons: 1. Insufficient disk space to store the VSS snapshot. 2. VSS writer is not in a stable state. Solution: To resolve the VSS snapshot creation ...
    • Troubleshooting SNAPSHOT_FAILURE: Snapshot Initialization Issue in BDRSuite

      KB ID: 115121 Cause: BDRSuite backup server relies on the Volume Shadow Copy Service (VSS) to create snapshots. The alert is usually generated when VSS is unable to start due to an ongoing VSS process. Microsoft's native snapshot manager can only ...
    • SnapShot Creation Failed

      KB ID: 103020 Cause: The error message "SnapShot Creation Failed" typically occurs when the Volume Shadow Copy Service (VSS) writer status is unstable on the machine, preventing the creation of snapshots. Solution: To resolve the "SnapShot Creation ...
    • Troubleshooting VM Snapshot Operation Failure in BDRSuite

      KB ID: 105009 Summary: This knowledge base article addresses the issue of VM snapshot operation failure in Vembu-VMBackup. When encountering this error message, the backup process may fail due to reasons related to snapshot file size exceeding ...