KB ID : 103083
Products :
Published : Dec. 4, 2018
Created : Dec. 4, 2018
Last Modified : Feb. 13, 2019

Cause

The above error message will occur due to any one of the following reasons:

1) When you are trying to add a Windows Server/Workstation to Vembu BDR server where the previously installed VembuIntegrationService or Vembu ImageBackup client is not properly uninstalled/cleaned up.

2) If the Windows Server/Workstation is not rebooted after uninstalling the VembuIntegrationService or Vembu ImageBackup client.

3) When you are trying to install Vembu ImageBackup client on a Windows machine where the previously installed VembuIntegrationService or Vembu ImageBackup client is not properly uninstalled/cleaned up.

Solution

  • Reboot your Windows server/workstations and try adding your Microsoft Windows Servers/Workstations to the Vembu BDR Server or install the Vembu ImageBackup client in the target windows machine.

  • If the issue still persists even after rebooting the windows machine, check for the entry with “voltracker’ in your registry (path: "SYSTEM\CurrentControlSet\Services\Voltracker" ). If you find the entry with “Voltracker” in your registry, then follow the steps given below:

Locating Voltracker under registery


Note: We strongly recommend you to follow the below-mentioned steps only if you have any entries with “Voltracker” in your registry else it may lead to host machine boot failure.

Step 1: Download the appropriate driverutil.exe file based on your OS architecture using the below links.

Click Here for 64-bit architecture

Click Here for 32-bit architecture

Step 2: Copy the downloaded driverutil.exe to the client machines where the VembuIntegrationService / VembuImageBackup driver is not removed properly.

You can copy the driverutil.exe file to any directory of your choice.

Example: "C:\program files\"

Step 3: Open the command prompt with administrator privileges and change home directory to the driverutil.exe location.

Example: cd "C:\Program Files"

Step 4: Execute the command "driverutil.exe -uninstall"

Uninstalling Integration Service via Command Prompt


Step 5: Once the driver is successfully uninstalled, Reboot the client machine at your convenient time

If you need any assistance during the uninstallation of VembuIntegrationService/Vembu ImageBackup client or if you don't find any entry with “Voltracker” in your registry, contact our support at vembu-support@vembu.com

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