KB ID : 102041
Products :
Published : Oct. 30, 2017
Created : Oct. 30, 2017
Last Modified : Feb. 10, 2020

Cause

  • The default trial period is 30 days for a newly installed backup server. Once the trial period expires and if the backup server is not registered with the Vembu portal, then the backup server will get deactivated the very next day.
  • When the registered backup server is not connected to the Vembu portal for license check about 6 days (one attempt per day), then the backup server deactivates automatically on the next license communication attempt.
  • When the customer account is deactivated by Vembu portal admin, then the backup server gets automatically deactivated after next license check to the portal.
  • If the invoice charging failed for any customer account (due to credit card issues), we will deactivate that particular customer account. In this scenario, the backup servers under that particular customer account will be deactivated by the next license check.

Solution

  • Once the backup server trial period is completed, register the backup server to the Vembu portal account by navigating the server console page (Management -> Server Management -> Server Registration).
  • If the registered backup server is not in connection with a portal for 7 days, check the internet connectivity from the backup server end and also check the log file which is available in installation location (BDR/OffsiteDR Installation Location/Log/License.log).
  • If the backup server or customer portal account deactivated by Vembu portal admin, do contact with Vembu support (vembu-support@vembu.com) for further details.
  • If Invoice failed and backup server deactivated, then update the valid credit card details to the customer portal account update billing page (Customer Login -> Update Billing -> Edit). Once new credit card details are updated, we will charge the account and activate the customer account immediately.
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