j.seddon's profile - activity

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2015-12-31 11:33:32 -0600 commented answer Free backup of desktop OS?

Thanks for the response,

2015-12-31 04:38:50 -0600 asked a question Free backup of desktop OS?

Hi guys,

I was led to understand that desktop operating systems (Windows 7/8/10 etc) can be backed up for free, I have just noticed that a desktop I had added a file only backup for was being billed against our account (Subsequently removed).

Is there something I am doing wrong or missing?

We are using VembuVMBackup31_0 as our host server.

2015-12-21 11:55:36 -0600 answered a question Backup of Encrypted Files

Hi, The vembu service is already running as an administrator, as a test I also made a copy of the full domain administrator account specifically for the Vembu service. Still no access to the encrypted files. I have subsequently discovered that I cannot open the files manually when signed in with any administrator account, I will troubleshoot this issue separately. Thank you for your help.

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2015-12-21 03:38:41 -0600 asked a question Backup of Encrypted Files

Hi guys,

I have an issue with one of our client servers, it doesn't seem to be able to backup encrypted files. In the skipped-files log it shows the file skipped due to "Access Denied", I have looked at a random sample set of the 300 skipped files and all where encrypted.

Is this a known issue with Vembu BDR?

Thanks, James

2015-12-15 03:12:24 -0600 asked a question Server Migration and Licencing

Hi guys,

Due to a recent failure of our server hardware we have purchased a full SAN solution to host Vembu, we are currently debating the easiest way to migrate the current data/configuration to the new environment. The current server is on bare metal, the new environment will be under Esxi.

We understand that it is possible to export the data from one installation of Vembu to another having had this done in the past by your support team (great service). However when we had this done our server was still in a trial with no active licences assigned, our question is this: If we migrate servers, can we also migrate the licences to the new server without incurring additional costs?

If it makes a difference we are currently using Vembu VM Backup Server.

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2015-12-03 04:19:50 -0600 commented question Vembu Data Store Location Change

As a temporary measure to get us running again we have mounted the VHD from the Windows Server Backup into disk management with the correct drive letter, we would still prefer to move this to C:\ so we can back this up.

2015-12-03 04:00:14 -0600 asked a question Vembu Data Store Location Change

We have had our Vembu Server fail and until a new unit arrives are we attempting a recovery to a smaller unit. However we are only able to create a single 2TB partition, where as the old server had a second partition exclusively for backups (F:)

We have access to the sgdata store from our backup and can recover this to the sgdata store located under C:\ on the new server, before I do this however is there any steps I need to take in order for Vembu to continue to backup our clients from the current repository?

2015-11-24 13:28:26 -0600 commented answer Multiple Partial Backups

I have now changed this on all of our servers, backups generally occur between 9PM and 1AM so will wait to see what the report comes out as tomorrow. Thank you for the concise instructions, it's very much appreciated as I can pass this along directly to our knowledge base.

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2015-11-23 07:52:44 -0600 commented question Multiple Partial Backups

Thanks that is shedding some light on the matter, as far as I can see (not formatted very well) all of the skipped files are due to permission errors: "Access is denied". Is there a service which I need to ensure has permission to the failed areas?

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2015-11-23 04:29:16 -0600 commented question Multiple Partial Backups

Hi Jameer, on the server console after selecting the relevant server and backup job, there is no way to expand the task and as such no way to view the skipped files. On the client console the tasks can be expanded, however the button to view skipped files is greyed out.

2015-11-23 03:27:48 -0600 asked a question Multiple Partial Backups

We have Approx 11 servers backing up to our Vembu Server, each with a basic File Only policy set to run at 9PM every day. We have the server set to send us a report at 9AM morning, when we receive this report it lists multiple Partial backups for each server/policy rather than a single job. Any ideas? It is making it incredibly difficult for our service desks to determine if all the files in the policy have been backed up successfully.

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2015-10-01 03:47:49 -0600 asked a question Create non-admin users

On our Vembu server I am unable to create non-admin users, when I click create user the option to select the user type is greyed out. Any ideas?

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