Pranav's profile - activity

2021-08-20 03:42:04 -0500 answered a question All email notifications are failing

The above-said issue occurs when the SMTP server settings are not authorized. We've resolved it now, and it'll be included in our next build update.

In the meantime, you can fix it yourself by following the steps below:

1) Download the fix from the following link: https://vembu-bug-fix.s3.amazonaws.co...

2) Unzip the 'EmailNotification_Fix.zip' and extract all its components (VembuBDR.exe and the emailreports.jar file)

3) Stop the Vembu BDR Services.

4) Navigate to "< installation_path >\Vembu\VembuBDR\bin" location; For example: 'C:\Program Files\Vembu\VembuBDR\bin'.

5) Rename the existing 'emailreports.jar' and 'VembuBDR.exe' files as "emailreports.jarori" and "VembuBDR.exeori" respectively, in the above-mentioned location.

6) Copy the 'emailreports.jar' and 'VembuBDR.exe' files that you have extracted from the downloaded zip file.

7) Paste the copied files 'emailreports.jar' and 'VembuBDR.exe' in the "< installation_path >\Vembu\VembuBDR\bin" location.

8) Start the Vembu BDR Services.

2021-08-17 01:53:22 -0500 answered a question All email notifications are failing

To assist you on this we require the BDR log details, so kindly add the log in a zipped folder and drop an e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line. You can find the log folder at the "< installation_path >\Vembu\VembuBDR\log" location. For Example: "C:\Program Files\Vembu\VembuBDR\log".

2021-08-10 11:28:36 -0500 answered a question Vembu BDR service stops

We require some details to assist you on this, so kindly send the following details in a zipped folder and e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

Required Details:

1) The Vembu BDR Backup Server logs - You can find the log folder in "< installation_path >\Vembu\VembuBDR\log" location.

For Example: "C:\Program Files\Vembu\VembuBDR\log".

2) The Crash Dump details - You can find the CrashDump folder in "< installation_path >\Vembu\VembuBDR\CrashDumps" location.

For Example: "C:\Program Files\Vembu\VembuBDR\CrashDumps".

2021-08-03 05:32:14 -0500 answered a question All email notifications are failing

Our apologies for the inconvenience caused;

We admit there is an issue in triggering the emails from the Vembu BDR Suite v5.0 beta build (5002021070123); we have fixed similar issues in our upcoming RC (Release Candidate) build of Vembu BDR Suite v5.0, which will be available in a few days (mostly before end of next week). We will keep you posted on its availability.

Once the RC build is released, you can clean up the existing beta installation and install the RC build of Vembu BDR Suite v5.0 as a fresh installation on your machine.

2021-08-02 15:03:09 -0500 answered a question All email notifications are failing

We have a known issue related to email notification in one of our Vembu BDR Suite v5.0 Beta releases, which was fixed in the next immediate beta release. Thus, kindly share your BDR Backup Server's build number in this forum to assist you on this.

You can find the build number of the Vembu BDR Backup Server by following the steps below:

Step-1) Log in to the BDR backup server web console and click on the Help icon i.e. (?) at the right-hand top corner near the notification icon.

Step-2) After clicking the (?) icon, select the About Us section in it

Step-3) Alongside the Version detail in the About Vembu BDR Suite popup, you can see the build number shown in brackets. For Example: 5.0.0.0 [5002021032623]

2021-07-12 10:08:39 -0500 answered a question Backup request to server failed. Allocated space for respective repository exceeds

To assist you on this we require some details, so kindly send the following details in an e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

Required Details:

1) The Vembu BDR Backup Server logs in a zipped folder - You can find the log folder at the "< installation_path >\Vembu\VembuBDR\log" location.

For Example: "C:\Program Files\Vembu\VembuBDR\log".

2) We need to know the type of Virtual Machine backup (i.e. VMware/ Hyper-V) that you configured.

3) The screenshot of the actual error message that pops up.

2021-07-09 13:59:31 -0500 answered a question Backing up Outlook PST

When the Vembu Client for File & Application Backup runs as a service, there is a limitation in dumping the Outlook data because the Outlook application doesn't release the PST file handle or it releases the handle after 20 to 30 minutes for every I/O operation that happens in Outlook PST file; Due to this, Vembu Backup for File & Application fails to open and read the PST file during the dump process. It is a limitation for the Outlook plugin backup alone.

So we recommend running the Vembu Client for File & Application Backup as an application during the backup for Outlook.

Regarding the questions:

1) I think this means the service that is running must be configured using the ID & pw as the owner of the pst file. True?

No, we need to run the Vembu Client for File & Application Backup under the user (owner of the PST) as an application, and then we can back up the concerned users' Outlook data without any issue.

2) This user has no pw on his account/computer outlook.png. MS won't allow running a service without an ID and "password".

As mentioned earlier, instead of running the Vembu Client for File & Application Backup as a service, run it as an application so no password is required. All you need to do is log in to the client machine (in which the Outlook and Vembu Client for File & Application is available) and run the Vembu client as an application.

2021-07-05 11:26:58 -0500 answered a question What happens if a repository fails?

While creating a backup repository, you can either assign a single volume or multiple volumes to create it.

When multiple volumes are used to create a backup repository, all backups associated with that backup repository are scaled across those volumes.

1) If I have many repositories set up and one fails what happens?

If one of the backup repositories fails, the backup job associated with that repository will also fail and will not be recoverable.

2) Does a single client backup span multiple repositories?

A backup job configured through a client will scale across multiple volumes in a backup repository rather than across multiple backup repositories.

3) If I delete a repository (maybe because of a failed drive) will Vembu recover?

No, we cannot recover the data if the drive fails. However, we recommend our customers have an offsite copy of the backup data using the Vembu Offsite DR for DR purposes. For more information on the offsite copy feature, check out the following link: https://www.vembu.com/guide/vembu-bdr...

2021-06-09 11:33:48 -0500 answered a question Backup failing : Error: Backup request to server failed.Unable to take backup to the server

To assist you on this we require some details, so kindly send the following details in an e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

Required Details:

  1. We need to know the type of backup (i.e. VMware/ Hyper-V/ Windows Disk Image/ File & Application) that you configured for backup.
  2. The OS details of the machine on which the BDR Backup Server is installed and the OS detail of the Vembu Client installed machine.
  3. The Vembu BDR Backup Server logs in a zipped folder - You can find the log folder at the "< installation_path >\Vembu\VembuBDR\log" location. For Example: "C:\Program Files\Vembu\VembuBDR\log".
  4. The log of concerned Vembu Client in a zipped folder - You can find the log folder at the "< installation_path >\Vembu\VembuClientName\log" location. For Example: "C:\Program Files\Vembu\VembuNetworkBackup\log".
  5. And the screenshots of the error messages that popped up.
2021-04-08 10:51:59 -0500 answered a question AD object restore with , in CN

We have reproduced the issue in our test lab and our engineering team has come up with a fix for the above-mentioned AD restore issue. Follow the steps given below to apply the fix:

Close all the vembu applications before executing the steps

Step 1) Download the AD-fix.zip file from the following link: https://vembu-docs.s3-us-west-1.amazonaws.com/patch-files/AD-fix.zip

Step 2) Navigate to the following directory: "< installation_path >\Vembu\Vembu Universal Explorer\Vembu Explorer for Active Directory\" location.

For Example- C:\Program Files\Vembu\Vembu Universal Explorer\Vembu Explorer for Active Directory

Step 3) In the above-mentioned directory rename the existing Active Directory GLR.exe file as ActiveDirectory_original.exe

Step 4) Now, extract the Active Directory GLR.exe from the downloaded AD-fix.zip file and place it in the directory path mentioned in Step 2.

Step 5) Once done, open the Vembu Universal Tool and try restoring the Microsoft AD application at a granular level.

If you still face the same issue even applying the fix, kindly drop a mail to the following e-mail address vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

2021-04-07 05:22:31 -0500 answered a question Is it possible to have a rotation backup using usb drives?

The Disk Rotation feature is already incorporated into the Vembu BDR Backup Server and it will be generally available in our upcoming release of Vembu BDR Suite v5.0, i.e. will be released in another 3 months.

2021-04-07 05:21:02 -0500 answered a question Is it possible to have a rotation backup using usb drives?

The Disk Rotation feature is already incorporated into the Vembu BDR Backup Server and it will be generally available in our upcoming release of Vembu BDR Suite v5.0, i.e. will be released in another 3 months.

2021-03-12 10:09:45 -0500 answered a question Two questions for the free edition

In the free-edition of Vembu BDR Suite while you configure a new backup-job for either VMware or Hyper-V VMs you will see a pop-up window asking you to select the type of free-edition. i.e. either the Full or Limited - featured free edition as shown in the pic below.

image description

If you select the Full-Featured free edition option then you get to choose up to 10 VMs in a single backup job with all basic backup features (Standard Edition features) applicable for it. After that, all the subsequent backup jobs created will run full-backups only. Check the following Edition Comparition web-page, for more details: https://www.vembu.com/vembu-bdr-suite...

Note: The retention of backup data depends on the backup schedule frequency.

And if you select the Limited-Featured free edition option you will be able to schedule only full-backups for the backup jobs with no retention feature.

You can either delete the full backups or the entire backup job, and we don't have an option to delete the incremental backups alone. So, by choosing the "Full-Featured free edition" option while configuring a backup job, you can control its recovery points by enabling the backup retention policy and selecting the required number of restore points.

image description

Kindly check the following link for more details: https://www.vembu.com/guide/vembu-bdr...

2021-02-15 11:47:17 -0500 answered a question Question Regards Free Standard Edition

Yes, you are on the right track!

The product is designed in such a way if a user chooses the free edition of the Vembu BDR Suite and configures a new VMware/Hyper-V backup job he gets to select the type of free-edition. i.e. either the Full or Limited - featured free edition.

But if the user has already configured a VMware/Hyper-V backup during his evaluation and chooses the free edition, then the backups configured during his evaluation period will run only full backups at its scheduled time.

This is because most of the users evaluate the product during the 30 days of a free trial to understand all the features of the Vembu BDR Suite; after that, the user will decide and choose between Free, Standard, and Enterprise editions to deploy the Vembu BDR Suite in his production environment and configure new backup jobs.

2021-01-25 05:42:26 -0500 answered a question I/O Block Size

For image-level backups (i.e. VMware, Hyper-V, and Windows disk-image), the block size of the actual data to be written in the storage is 512 KB (before compression); After compression, the data size will be reduced to around 200 KB to 300 KB.

Based on this, the optimal stripe size will fall between 128 KB to 256 KB. But due to the environment and various other factors, the stripe size may vary; So we suggest to test it in your environment and finalize the optimal value.

2021-01-19 08:18:43 -0500 answered a question How can I cancel and permanently delete my Vembu account?

To delete your Vembu Portal account, kindly contact our support team by dropping a request mail to vembu-support@vembu.com; One of our support team members will help you in the process

2021-01-19 00:23:46 -0500 answered a question Question Regards Free Standard Edition

The backup job for VMware/ Hyper-V VMs can be configured from either the BDR Backup Server or from the client i.e. Vembu Client for VMware and Hyper-V Backup. But, if you opt for the free edition then you can only configure the backup job from the BDR Backup Server and not from the client.

If you choose the BDR Edition to be the free edition; then while you configure the backup for VMware/Hyper-V VMs you will see a pop-up window asking you to select the type of free-edition. i.e. either the Full or Limited - featured free edition as shown in the pic below.

image description

If you select the Full-Featured free edition option then you get to choose up to 10 VMs in a single backup job with all basic backup features (Standard Edition features) applicable for it. After that, all the subsequent backup jobs created will run full-backups only.

And if you select the Limited-Featured free edition option you will be able to schedule only full-backups for the backup jobs with no retention feature.

2021-01-18 11:42:40 -0500 answered a question Question Regards Free Standard Edition

The Vembu Backup for VMware and Hyper-V has 3 editions -Free, Standard, and Enterprise. In the Free Edition, you can backup up to 10 VMware/ Hyper-V VMs with Standard Edition features within a single backup job by selecting the full-functionality option.

To opt for the free edition; first, you have to register your BDR Backup Server with your Vembu Portal account; then navigate to Management Tab in the BDR Backup Server web-console > BDR Edition page > and select the Free Edition option.

You can check the limitations of features for each edition from the following link: https://www.vembu.com/vembu-bdr-suite-free-vs-paid-edition/"

Note: if you are using the free edition you can't configure backup jobs from the Vembu Client for VMware & Hype-V Backup.

Regarding the error that you get; kindly, post the screen-shot of the error message in the same community thread, for our better understanding.

Answer for the second question:

From your statement it seems that you are mentioning about the disk rotation feature; Right now, we don't support the Disk Rotation feature, and this feature will be generally available in our upcoming release of the Vembu BDR Suite v5.0 in the next 3 to 4 months. So, if you add a new volume with the same drive letter, it won't break the incremental chain.

2020-12-08 08:58:56 -0500 answered a question Hyper-V backup is not supported in this operating system.

Adding and configuring backup for Hyper-V host directly from the BDR Backup Server is supported when the BDR Backup Server is deployed on a Windows machine.

If the BDR Backup Server is running on a Linux machine, the backup of Hyper-V VMs can be configured only through a separate Vembu Client GUI.

Check on the following steps for the backup of Hyper-V host through the Vembu Client:

Step 1: Download and install the Vembu Client for VMware & Hyper-V Backup on the targeted Hyper-V host; refer to the following guide for the installation procedure. The client needs to be installed only on the host, not on each VM that you need to backup.

Note: You can download the Vembu Client for VMware & Hyper-V Backup from your BDR Backup Server by clicking on the icon (?) > Download Client Agents.

Step 2: After the installation of the Vembu client, you need to log in to the Vembu Client GUI to configure the backup job. To access the Vembu Client GUI, enter the IP address/DNS of the Hyper-V host along with the port 7070 i.e. https://< Ipaddress/ DNSofHyper-Vhost>:7070 in any web-browser.

Step 3: Once after logging into the Vembu Client GUI, enter the IP address/DNS of the Linux machine on which the Vembu BDR Backup Server is installed.

Step 4: After entering the IP address of the BDR Backup Server in the Vembu Client for VMware & Hyper-V Backup, you will be navigated to the dashboard where you can see the options to backup Hyper-V VMs.

Step 5: Click on the option to backup Microsoft Hyper-V and follow the backup configuration details as shown in the following guide.

2020-10-20 05:46:10 -0500 answered a question Error 105026: Unable to fetch VM configuration files.

The Error: 105026 occurs when the Vembu BDR Backup Server fails to fetch the virtual machine configuration files from the datastore; this is more of an environmental-based error.

To resolve the error refer to the following KB article:https://www.vembu.com/support/knowled...

This pointed error may also occur when the version of the VMware ESXi is lower than the version of the vCenter server.

If you still face any complications even after following the steps mentioned in the KB article then kindly, drop an email to vembu-support@vembu.com with the version of your VMware ESXi host, and also don't forget to keep " Regarding the forum query" as the mail's subject line."

2020-10-19 07:17:27 -0500 answered a question New Repository

From your comments, we believe that you have created a new backup repository by adding your new disk array as a storage volume and wanted to change the backup repository, of an existing backup job.

In general, you can create a backup repository with one or more storage volumes. Later whenever required, you can edit the existing backup repository settings and add more storage volumes to it.

If a backup-repository is assigned to a backup job, then we can't change the backup-repository of that particular backup job further.

In case, if you want to set the backup repository for a fresh backup, you can achieve it by navigating to the 'Settings' section while configuring a backup job.

If the above-explained situation is not the case, then kindly elaborate us more on your situation like:

1) Whether you have added a new storage volume to your existing backup repository or created a new backup repository with the newly added storage volume?

2) Either you want to change the backup repository of an existing backup job or want to configure a new backup repository for a backup job that you are yet to configure?

2020-09-22 09:30:56 -0500 answered a question Configure Backup Missing

This issue occurs rarely, it is mostly an environmental issue, we just recommend you to logout from the Vembu BDR backup server and try logging in again.

If you still face the same issue then e-mail the Vembu BDR Backup Server logs in a zipped folder to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line. - You can find the log folder at the "< installation_path >\Vembu\VembuBDR\" location. For Example: "C:\Program Files\Vembu\VembuBDR\"

2020-08-26 02:20:51 -0500 answered a question Cannot add Windows workstations

From the above-given details, it is evident that the pushing of the agent is failing due to the BAD_PATH error.

This failure is not because of Vembu's residue values of the previous installation; This failure is actually at the place where the software is trying to access the admin$ of the target machine.

We suspect it might be because of the host/machine name of the target machine that you have added in the Hostname/IP address section in the Vembu BDR Backup Server. We suggest you provide the IP address of the target machine instead of the hostname/machine-name.

And since it is a workstation that you are trying to add, there will be a pop-up in the UI, asking you to install the Vembu Integration Service (VIS) manually on the target machine which you are trying to backup.

If you still face the same issue even after using the IP address, then to analyze further kindly send the following details in an e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

  1. The Vembu BDR Backup Server logs in a zipped folder - You can find the log folder at the "< installation_path >\Vembu\VembuBDR\" location. For Example: "C:\Program Files\Vembu\VembuBDR\".

  2. Also the screenshots of the error messages that pops-up.

2020-08-10 03:02:31 -0500 answered a question How to schedule deleting previous full backup data from Vembu BDR ?

Normally the Full backups can be limited using the option "Store a maximum number of full backups" in the Additional Full Backup section while configuring a backup job.

To analyze your case further, kindly send the following details in an e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

1) The Vembu BDR Backup Server logs in a zipped folder - You can find the log folder at the "< installation_path >\Vembu\VembuBDR\" location. For Example: "C:\Program Files\Vembu\VembuBDR\".

2) The screenshots of full backup report details of the configured backup jobs. You can find those reports by navigating to the Recovery tab > click on 'View Reports' icon alongside each backup job under the Reports column, it will navigate you to the backup reports page of that particular backup job > then click the Full Backup option from the drop-down list at the right-hand side of the reports page.

2020-08-08 05:13:26 -0500 answered a question API Reports show no data

This issue occurred, because one of the parameters was not found in the API; we have analyzed the issue locally and came up with a solution. Follow the below-given steps for the solution.

Step 1:You can download the fix from the following S3 link: https://s3.amazonaws.com/vembu-bug-fi...

Step 2: Navigate to the below-given location- File path : < VembuBDR InstallLocation >\htmlgui\bdrwebservices.php

Step 3: In the above-said location, rename the existing 'bdrwebservices.php' as 'bdrwebservices-Aug08-20.php'

Step 4: Now, place the downloaded fix file in the location.

Note: This above-given fix is only applicable for Vembu BDR Backup Server build no: 4202020051312

The issue will be addressed and fixed in our upcoming release.

2020-06-22 01:20:54 -0500 answered a question Any possible to upgrade 4.1.0 to 4.2.0 when trial expired.

As you already know the free edition supports backup for 10 workstations only from v4.2.0 onwards. When you try to upgrade from v4.1.0 to v4.2.0 or above, the new limitations will be applied where you can backup only 10 workstations for free and you will tend to lose the privilege of free unlimited workstation backup which you experienced in the BDR v4.1.0.

However, if you wish to upgrade and consider Vembu BDR Suite's standard edition for workstation backup, you can reach our sales team at vembu-sales@vembu.com.

2020-06-19 09:17:31 -0500 answered a question How to view list of files that been backed up to server.

As of now, we don't display the filenames for the list of files that have been added, modified, or deleted in a backup job. But, we have made a note of it; the report section of the Vembu Backup for File & Application will be enhanced with all the above-said details in the future releases of the Vembu BDR Suite.

2020-06-16 07:28:09 -0500 answered a question How to read Vembu backup size from Workstation and BDR server

Normally the size details of backup data at both the client and server ends will be the same. But, from the screen-shots that you have shared with us, it seems to be different.

To analyze this case further, kindly mail The Vembu BDR Backup Server logs to vembu-support@vembu.com, in a zipped folder.

You can find the log folder at "< installation_path >\Vembu\VembuBDR\" location. For Example C:\Program Files\Vembu\VembuBDR.

2020-05-18 06:32:58 -0500 answered a question Urgent: Rebuild Vembu BDR issue

For some reason the rebuild process is failing at its first step; to analyze this further, kindly contact our support team by dropping a mail to the vembu-support@vembu.com and they will assist you in the rebuild process.

2020-05-16 05:24:23 -0500 answered a question how to remove credit card details and close vembu account

Contact our support team by dropping a mail to the vembu-support@vembu.com, they will guide you through the process.

2020-05-12 21:53:42 -0500 answered a question Is it possible to have a rotation backup using usb drives?

The development of the Disk Rotation feature is almost done and it is under testing. We are trying to prioritize for release in the next few months.

2020-05-06 00:08:48 -0500 answered a question Vembu network backup agent unable to configure files backup

To analyze this case further we need some details, kindly send the following details in an e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

1) Is the Vembu Network Backup client installed as a Service or Application?

2) If the Network Backup Client is installed as Service then, is the service running under a Local System Account or User Account?. Make sure that the user under which VembuNetworkBackup Service running has administrative privileges.

3) Does this issue occur only for the "C" drive or for other drives too?

2020-04-21 02:52:17 -0500 answered a question Network backup agent keeps activating by itself

The clients that are deactivated from the Vembu BDR Backup Server gets activated whenever the License Check happens at the backup server.

We have already identified the same and fixed it in our upcoming Vembu BDR Suite v4.2.0 release, which will be available within a week from now.

Meanwhile, to provide you a workaround for this case, kindly contact our support team by dropping a mail to the vembu-support@vembu.com keeping "regarding the forum query" as the mail's subject line.

2020-03-27 07:55:13 -0500 answered a question Error deleting or adding windows image server due to invisible associated reasons.Delete backup jobs associated with proxy before proceeding with delete proxy

We can understand the case and we suspect this might be due to an intermediate issue occurred while updating the database.

To analyze this case further, kindly send the following details in an e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

1) The screenshot of the specific error message while deleting the physical Windows machine.

2) The Vembu BDR Backup Server logs in a zipped folder - You can find the log folder at the "< installation_path >\Vembu\VembuBDR\" location. For Example: "C:\Program Files\Vembu\VembuBDR\".

2020-03-05 11:44:46 -0500 answered a question Cannot stop active job

From the above-given details, we believe the database update is in progress for the specific backup schedule. Even if you restart the BDR Server, the unprocessed metadata will first be updated into the database and meanwhile, the backup status will be shown as Active. This DB updation process will take few minutes to complete. Depending on the size of the data, the time may vary.

If the backup status is active for more than the expected time, then to analyze the case further, send the following details in an e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line:

1) The screenshot of the console while aborting the backup-process.

2)The Vembu BDR Server logs in a zipped folder - You can find the log folder at the "< installation_path >\Vembu\VembuBDR\" location.

For Example C:\Program Files\Vembu\VembuBDR.

2020-02-19 03:50:32 -0500 answered a question can't restore backup

To assist you further with this issue, please send the following details in an e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

1) The screenshot of the specific error message while initiating recovery.

2) Screenshot of the Restore Reports page of the particular backup job from Recovery page in the Vembu BDR Server console

3) The Vembu BDR Server logs in a zipped folder - You can find the log folder at the "< installation_path >\Vembu\VembuBDR\" location.

For Example: "C:\Program Files\Vembu\VembuBDR\".

2020-02-14 06:29:35 -0500 answered a question cant restore backup

To assist you further with this issue, we require some details from you. Send the following details to us through e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

1) The Vembu BDR Server log- You can find the log folder at the "< installation_path >\Vembu\VembuBDR\" location. For Example: "C:\Program Files\Vembu\VembuBDR\".

2) The Network Backup Client log- You can find the client's log folder at "< installation_path >\Vembu\VembuNetworkbackup\" location. For Example: "C:\Program Files\Vembu\VembuNetworkBackup\".

3) Screenshots of the Backup Reports page and Restore Reports page from the Vembu Network Backup Client console.

4) Screenshot of the restored folder size.

2020-02-10 10:26:14 -0500 answered a question restore error - error en retauracion

From the above screenshot, it is clear that you have configured a file-level back-up using the Vembu Network Backup client and trying to restore it from the Vembu backup server.

Since you are not able to restore from the backup server, try restoring the files from the Vembu Network Backup client web console.

If the files are listed in the client console and not listed in BDR Server, then it might be an intermediate issue. You can refresh the backup server web console and try again or try restoring it from a different web browser.

If the files are not listed in the client console, then contact our support team by emailing the following details to vembu-support@vembu.com:

1) The Vembu BDR Server log- You can find the log folder at "< installation_path >\Vembu\VembuBDR\" location. For Example: "C:\Program Files\Vembu\VembuBDR\"

2) The Network Backup Client log- You can find the client's log folder at "< installation_path >\Vembu\VembuNetworkbackup\" location. For Example: "C:\Program Files\Vembu\VembuNetworkBackup\"

3) Screenshot of the Backup Report page from the Vembu Network Backup Client console.

2020-02-06 10:03:05 -0500 answered a question Any chance the server will support CENTOS7 in the future?

Running BDR Server in CentOS is not in our immediate priority. However, based on the number of requests we might re-prioritize it in the future.

2020-01-31 07:50:50 -0500 answered a question Vembu integration Service warning message
My windows server 2016 have installed Vembu Integration Service, the server shows a warning message:

The error message related to Vembu Integration Service on the Windows Server Manager is a known harmless issue in Vembu BDR and we are working on it. We will fix this in our next immediate release (Vembu BDR v4.2.0). However, this doesn't affect the BDR server performance and you can continue to back up your machines.

Meanwhile, if you are more concerned about the issue, then you can avoid it by removing the VIS registry entry: "HKLM\SYSTEM\CurrentControlSet\Services\EventLog\VembuIntegrationService" in the particular Windows Server.

VembuBDR and Vembu integration Service without any log, Is this normal?

By default, the event logger option will be disabled in the Vembu BDR Suite; It can be enabled by editing the configuration file. Follow the KB article to know more about it.

2020-01-30 05:40:26 -0500 answered a question vembu free license issue

The Vembu BDR backup server validates the license information with Vembu Portal every 24 hrs and this license check is mandatory for both free and paid users.

If the backup server is not connected to the Vembu Portal for more than 30 days, the backup server gets deactivated automatically, and there will be no further backups.

There is an option of Offline licensing which is available only for the paid users. To know more about offline licensing, kindly contact our sales team through vembu-sales@vembu.com.

2020-01-13 09:04:59 -0500 answered a question Performance Tuning

Performance-related issues are specific to the environment, in your case, the drop in performance may be for various reasons such as the network-speed, share of machine resources or the read/write speed of the source or target disks.

To analyze the case further, kindly contact our support team at vembu-support@vembu.com, keeping "with reference to the forum query" as the mail's subject line.

2020-01-09 08:21:36 -0500 answered a question Vembu BDR can not install finish

This case occurs rarely and it is more specific to the users' environment; to analyze the case further, kindly send the installation log of the Vembu BDR Server to our support team at vembu-support@vembu.com, keeping "with reference to the forum query" as the mail's subject line.

You can find the installation log at " < Download Location Of VembuBDR Server Installer>\ BDRInstallationLogFile\ .. location.

2020-01-02 07:26:02 -0500 answered a question Where is SGDatabase.sql locate?

Initially, the SGDatabase.sql file will be created at 12.00 AM concerning the local machine's time-zone and will be updated daily at the same time.

In your case from the screenshots, it seems that the backup repository has been created at 9.49 PM on Dec 30th, 2019; then as per the design, the SGDatabase.sql file must be created at 12.00 AM on Dec 31st,2019.

If it is not created, then kindly contact our support team via vembu-support@vembu.com with the community forum thread as a reference in-order to examine the case further.

2019-12-31 06:41:05 -0500 answered a question Where is SGDatabase.sql locate?

You can find the SGDatabase.sql file in the default storage location that you configured in the initial configuration of the storage pool, i.e. "< Storage_path>\sgstorage\DefaultRepo\" location.

In your case, you can find the file in "F:\sgstorage\< Default Repo_Name >\SGDatabase.sql"

2019-12-30 07:52:20 -0500 answered a question Vembu license Sync

The Vembu BDR backup server validates the license information with Vembu Portal periodically at every 24 hrs and this license check is mandatory for both free and paid version users.

The communication between the BDR backup server and the Vembu Portal happens securely through HTTPS for validating the license information.

If the server is not connected to the portal for more than 7 days, the BDR backup server gets deactivated automatically, and there will be no further backups happening for previously configured backup jobs.

There is an option of Offline licensing which is available only for the paid edition users, to know more about offline licensing kindly contact our sales team through vembu-sales@vembu.com

2019-12-27 05:17:14 -0500 answered a question How to schedule deleting previous full backup data from Vembu BDR ?

Since you are using the free version of the Vembu BDR Suite, consider the following two scenarios:

Scenario 1: Assume If you are taking VM level backup for the first 10 or less than 10 vms configured in a single backup job then, in that case, you will have the Standard edition features to be applied automatically. This enables you to take Additional full backup (Optional option in the scheduling page) on a Daily/Weekly/Monthly basis depending on your basic schedule, here you can also limit the number of full-backups to be stored under "Store a maximum number of full backups" option.

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Scenario 2: If you have configured backup for more than 10 vms in the free edition, then the Changed Block Tracking will be disabled automatically, after which all the backups will only be of full backups instead of incremental backups. Here, you can limit its count by enabling the Additional Full Backup option as mentioned in the first scenario which will help to limit the number of full backups to be stored automatically.

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