Pranav's profile - activity

2020-03-27 07:55:13 -0500 answered a question Error deleting or adding windows image server due to invisible associated reasons.Delete backup jobs associated with proxy before proceeding with delete proxy

We can understand the case and we suspect this might be due to an intermediate issue occurred while updating the database.

To analyze this case further, kindly send the following details in an e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

1) The screenshot of the specific error message while deleting the physical Windows machine.

2) The Vembu BDR Backup Server logs in a zipped folder - You can find the log folder at the "< installation_path >\Vembu\VembuBDR\" location. For Example: "C:\Program Files\Vembu\VembuBDR\".

2020-03-05 11:44:46 -0500 answered a question Cannot stop active job

From the above-given details, we believe the database update is in progress for the specific backup schedule. Even if you restart the BDR Server, the unprocessed metadata will first be updated into the database and meanwhile, the backup status will be shown as Active. This DB updation process will take few minutes to complete. Depending on the size of the data, the time may vary.

If the backup status is active for more than the expected time, then to analyze the case further, send the following details in an e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line:

1) The screenshot of the console while aborting the backup-process.

2)The Vembu BDR Server logs in a zipped folder - You can find the log folder at the "< installation_path >\Vembu\VembuBDR\" location.

For Example C:\Program Files\Vembu\VembuBDR.

2020-02-19 03:50:32 -0500 answered a question can't restore backup

To assist you further with this issue, please send the following details in an e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

1) The screenshot of the specific error message while initiating recovery.

2) Screenshot of the Restore Reports page of the particular backup job from Recovery page in the Vembu BDR Server console

3) The Vembu BDR Server logs in a zipped folder - You can find the log folder at the "< installation_path >\Vembu\VembuBDR\" location.

For Example: "C:\Program Files\Vembu\VembuBDR\".

2020-02-14 06:29:35 -0500 answered a question cant restore backup

To assist you further with this issue, we require some details from you. Send the following details to us through e-mail to vembu-support@vembu.com, keeping "regarding the forum query" as the mail's subject line.

1) The Vembu BDR Server log- You can find the log folder at the "< installation_path >\Vembu\VembuBDR\" location. For Example: "C:\Program Files\Vembu\VembuBDR\".

2) The Network Backup Client log- You can find the client's log folder at "< installation_path >\Vembu\VembuNetworkbackup\" location. For Example: "C:\Program Files\Vembu\VembuNetworkBackup\".

3) Screenshots of the Backup Reports page and Restore Reports page from the Vembu Network Backup Client console.

4) Screenshot of the restored folder size.

2020-02-10 10:26:14 -0500 answered a question restore error - error en retauracion

From the above screenshot, it is clear that you have configured a file-level back-up using the Vembu Network Backup client and trying to restore it from the Vembu backup server.

Since you are not able to restore from the backup server, try restoring the files from the Vembu Network Backup client web console.

If the files are listed in the client console and not listed in BDR Server, then it might be an intermediate issue. You can refresh the backup server web console and try again or try restoring it from a different web browser.

If the files are not listed in the client console, then contact our support team by emailing the following details to vembu-support@vembu.com:

1) The Vembu BDR Server log- You can find the log folder at "< installation_path >\Vembu\VembuBDR\" location. For Example: "C:\Program Files\Vembu\VembuBDR\"

2) The Network Backup Client log- You can find the client's log folder at "< installation_path >\Vembu\VembuNetworkbackup\" location. For Example: "C:\Program Files\Vembu\VembuNetworkBackup\"

3) Screenshot of the Backup Report page from the Vembu Network Backup Client console.

2020-02-06 10:03:05 -0500 answered a question Any chance the server will support CENTOS7 in the future?

Running BDR Server in CentOS is not in our immediate priority. However, based on the number of requests we might re-prioritize it in the future.

2020-01-31 07:50:50 -0500 answered a question Vembu integration Service warning message
My windows server 2016 have installed Vembu Integration Service, the server shows a warning message:

The error message related to Vembu Integration Service on the Windows Server Manager is a known harmless issue in Vembu BDR and we are working on it. We will fix this in our next immediate release (Vembu BDR v4.2.0). However, this doesn't affect the BDR server performance and you can continue to back up your machines.

Meanwhile, if you are more concerned about the issue, then you can avoid it by removing the VIS registry entry: "HKLM\SYSTEM\CurrentControlSet\Services\EventLog\VembuIntegrationService" in the particular Windows Server.

VembuBDR and Vembu integration Service without any log, Is this normal?

By default, the event logger option will be disabled in the Vembu BDR Suite; It can be enabled by editing the configuration file. Follow the KB article to know more about it.

2020-01-30 05:40:26 -0500 answered a question vembu free license issue

The Vembu BDR backup server validates the license information with Vembu Portal every 24 hrs and this license check is mandatory for both free and paid users.

If the backup server is not connected to the Vembu Portal for more than 30 days, the backup server gets deactivated automatically, and there will be no further backups.

There is an option of Offline licensing which is available only for the paid users. To know more about offline licensing, kindly contact our sales team through vembu-sales@vembu.com.

2020-01-13 09:04:59 -0500 answered a question Performance Tuning

Performance-related issues are specific to the environment, in your case, the drop in performance may be for various reasons such as the network-speed, share of machine resources or the read/write speed of the source or target disks.

To analyze the case further, kindly contact our support team at vembu-support@vembu.com, keeping "with reference to the forum query" as the mail's subject line.

2020-01-09 08:21:36 -0500 answered a question Vembu BDR can not install finish

This case occurs rarely and it is more specific to the users' environment; to analyze the case further, kindly send the installation log of the Vembu BDR Server to our support team at vembu-support@vembu.com, keeping "with reference to the forum query" as the mail's subject line.

You can find the installation log at " < Download Location Of VembuBDR Server Installer>\ BDRInstallationLogFile\ .. location.

2020-01-02 07:26:02 -0500 answered a question Where is SGDatabase.sql locate?

Initially, the SGDatabase.sql file will be created at 12.00 AM concerning the local machine's time-zone and will be updated daily at the same time.

In your case from the screenshots, it seems that the backup repository has been created at 9.49 PM on Dec 30th, 2019; then as per the design, the SGDatabase.sql file must be created at 12.00 AM on Dec 31st,2019.

If it is not created, then kindly contact our support team via vembu-support@vembu.com with the community forum thread as a reference in-order to examine the case further.

2019-12-31 06:41:05 -0500 answered a question Where is SGDatabase.sql locate?

You can find the SGDatabase.sql file in the default storage location that you configured in the initial configuration of the storage pool, i.e. "< Storage_path>\sgstorage\DefaultRepo\" location.

In your case, you can find the file in "F:\sgstorage\< Default Repo_Name >\SGDatabase.sql"

2019-12-30 07:52:20 -0500 answered a question Vembu license Sync

The Vembu BDR backup server validates the license information with Vembu Portal periodically at every 24 hrs and this license check is mandatory for both free and paid version users.

The communication between the BDR backup server and the Vembu Portal happens securely through HTTPS for validating the license information.

If the server is not connected to the portal for more than 7 days, the BDR backup server gets deactivated automatically, and there will be no further backups happening for previously configured backup jobs.

There is an option of Offline licensing which is available only for the paid edition users, to know more about offline licensing kindly contact our sales team through vembu-sales@vembu.com

2019-12-27 05:17:14 -0500 answered a question How to schedule deleting previous full backup data from Vembu BDR ?

Since you are using the free version of the Vembu BDR Suite, consider the following two scenarios:

Scenario 1: Assume If you are taking VM level backup for the first 10 or less than 10 vms configured in a single backup job then, in that case, you will have the Standard edition features to be applied automatically. This enables you to take Additional full backup (Optional option in the scheduling page) on a Daily/Weekly/Monthly basis depending on your basic schedule, here you can also limit the number of full-backups to be stored under "Store a maximum number of full backups" option.

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Scenario 2: If you have configured backup for more than 10 vms in the free edition, then the Changed Block Tracking will be disabled automatically, after which all the backups will only be of full backups instead of incremental backups. Here, you can limit its count by enabling the Additional Full Backup option as mentioned in the first scenario which will help to limit the number of full backups to be stored automatically.

2019-12-25 08:32:56 -0500 answered a question test mail failed

This error message pops up if your SMTP server requires authentication to send an email notification to the recipient's email ID.

To authenticate the SMTP server, in your Vembu backup server go to Settings > Email > Configure, and click on Show Advanced Options. Then click on Enable Authentication checkbox and fill in the required details such as Username, Password, Authentication Type, Protocol Type, and Sender Email ID.

After filling all the information, click on Test Mail Server button, it will ask you to enter the To email address. Enter the receiver's email-ID and click Send Test Email.

To know more kindly refer to the following KB article.

2019-12-06 09:51:41 -0500 answered a question Error while connecting to database 'c:/program files/vembu/vembubdr/data/sgserver.db'. Please refer this 117022 KB Article.

This is a data source connectivity issue, to analyze this case further, kindly send the log folder of the VembuBDR Server to our support team at vembu-support@vembu.com, keeping "with reference to the forum query" as the mail's subject line.

You can find the log folder at " < installation_path >\Vembu\VembuBDR\" location. For Example: "C:\Program Files\Vembu\VembuBDR\".

2019-12-03 06:31:33 -0500 answered a question the vembuBDR service stops constantly.

To analyze the case further, we need the log files of the BDR server; So, drop a mail with the log folder of Vembu BDR Server in a zip format to vembu-support@vembu.com.

You can find the log folder at "< installation_path >\Vembu\VembuBDR\" location. For Example: "C:\Program Files\Vembu\VembuBDR\"

2019-11-27 05:55:20 -0500 answered a question Backup schedule 13.5 hours late

In BDR v4.0.2, we have an issue in displaying the next scheduled time, and it occurs for only certain Time-Zones.

We have addressed the above issue in the latest version of the Vembu BDR Suite (v4.1.0). We recommend upgrading your Vembu BDR backup server to the v4.1.0.

Refer to the Software Upgrade Guide for more information on upgrading the backup server.

2019-10-18 12:51:56 -0500 answered a question How to remove disconnected volume from storage pool

To resolve the case, we need to run a few SQL queries. So contact our support team by emailing the details to vembu-support@vembu.com, we will provide you the steps to resolve the case.

2019-10-17 06:25:46 -0500 answered a question How to remove disconnected volume from storage pool

To remove a storage pool from the storage repository, make sure it is not the default pool.

In your case make the DefaultRepo as the default pool by enabling the toggle button on its side, this removes the SeagatePool from the default status.

Once the default status is switched, the SeagatePool can be deleted. But before that make sure there is no backup data in the SeagatePool.

2019-10-09 06:33:10 -0500 answered a question Deduplication in Vembu BDR Hyper-V Free

To analyze further on this case, send us the zip of log folder from both Hyper-V Server and Vembu BDR Serverto vembu-support@vembu.com

By default log folder will be available at < ProductInstallationLocation>\log' path.

2019-09-24 03:44:57 -0500 answered a question Removed Drive Letter from Server - Now Backups Fail

Generally, when the source disk gets altered, the subsequent schedule of the backup job will fail. To analyze more on this, please send the following details to vembu-support@vembu.com:

  1. Screenshot of the exact error message.
  2. The zip of log folder from both Backup Server and Windows Host machine.

Default log folder will be available at '< ProductInstallationLocation>\log' path.

2019-09-19 02:47:39 -0500 answered a question Vembu BDR - Increment Backup Issue's

In Vembu BDR Suite Free Edition, as per the design, only one full-featured backup job is allowed per portal account.

In your case, you have three free edition backup servers connected to your portal account where one of the backup servers already has a full-featured backup job running. Hence, the rest of the backup jobs will run only full backups every time.

2019-09-17 08:50:19 -0500 answered a question Vembu BDR - Increment Backup Issue's

In free edition backup servers, except full-featured backup job, all other backup jobs will run as full backups only.

In your case, you have already configured one full-featured backup job, so as per design rest of the backup jobs will only run as full backups.

2019-08-29 04:55:14 -0500 answered a question Backup Verification "Boot" image is black or..

As per the design, the screenshot for image verification boot report is triggered after a time gap of 10mins.

If the boot process takes more time, then the screen will be blank; At that point, if a screenshot gets triggered obviously you get to see a blank black screen. It's not an issue, if needed, you can run a quick VM recovery and verify the boot status of the backup job.

And you can also try altering the default timeout value (10mins) by changing attributes "VMSnapshotTimeout" in the 'SGIntegrityCheck.conf' configuration file present in < BDR installed location >\Vembu\VembuBDR\conf.

2019-07-31 05:52:35 -0500 answered a question Monitoring Backups

Vembu provides a centralized management & reporting platform (Vembu BDR360), which helps you to keep track of all configured backup jobs by guaranteeing end-to-end visibility. Click to know more about Vembu BDR360.

2019-07-15 08:30:28 -0500 answered a question Why is VemBDR service consuming more Memory?
  • As per the design, when the backups are in progress BDR application will consume up to 50% of the total RAM in order to have better performance; this value is configurable you can change the memory limit by changing the 'MemoryPoolSize' attribute value in < BDRInstallationLocation>/conf/SGFSConf.xml file (value in bytes).

    After changing the attribute value, you need to restart the Vembu BDR service. If the issue persists, then contact our support through vembu-support@vembu.com, so we can analyze the issues further and provide a timely solution.

  • Moreover, you are using the BDR v3.7.0, for a better experience on feature and enhancements of the software try upgrading to the latest version of Vembu BDR.

2019-07-12 08:33:20 -0500 answered a question Error when restoring
  • To get a clear understanding of the error, we are in need of the restore logs, which can be found from the path: < BDR _Home>\log\< BDR _ID> \< Backup Job _Name>; For Example (C:\Program Files\Vembu\VembuBDR\log\ Client _ID\ Backup job _Name); collect the logs and mail to vembu-support@vembu.com as a zip file.

  • As per the expert's advice, instead of migrating data from one server to another, we would suggest trying the VM Replication feature of Vembu.

2019-07-09 10:37:44 -0500 answered a question Why is VemBDR service consuming more Memory?

Normally, the product doesn't consume much of CPU and memory; but to analyze the case further provide us with the following details.

  1. Was there any backup activity running behind?, to check this share us the screenshot of the Vembu BDR Server-dashboard and the system details of the server machine on which BDR runs (Control panel > System & Security > System).

  2. Share the Vembu BDR server version details.

  3. Does this issue occur always or only during any specific activity?

2019-07-05 03:01:49 -0500 answered a question Free Edition CDP

As per the design, the backup jobs configured within 30 days of the trial period has no restrictions on the features. After 30 days of the trial period, you must switch to either paid edition or free edition of the software.

If chosen the free edition, then you have to newly configure the backup jobs again by deleting the backup jobs configured during the trial period to avail the full-features limited to 3 VMs only.

To extend the trial period for your testing, and to report the bugs in the software, contact our support team at vembu-support@vembu.com.

2019-06-20 09:19:08 -0500 answered a question Getting message "Restore failed due to insufficient storage" but have plenty of disk space

This error would occur if the target disk\volume doesn't have enough space for its recovery. To analyze it further, we request you to mail the following details to vembu-support@vembu.com in a zip format.

  1. Whether the target disk\volume has 125 GB or more than 125GB of free space.

  2. Screenshot of 'Restore Options' page in Disk\Partition Recovery option from Backup Server console.

  3. Screenshot of target Disk's layout from Disk Management console.

  4. The Logs folder of Vembu BDR Server. You can find the log folder at "<installation_path>\Vembu\VembuBDR\" location. By default, it will be "C:\Program Files\Vembu\VembuBDR"

2019-06-18 09:00:23 -0500 answered a question Can't Enable Retention On New Backup Job

Retention policy for the backup job exists since the introduction of free-edition of the software. The backup jobs configured within 30 days of the free trial has no restrictions on the retention policies.

After 30 days of free trial you must switch to either paid edition or free edition of the software; if chosen the free edition, then the software automatically hides the retention policies for the physical Windows Server machines such as Windows 2008, Windows 2008R2, etc..; whereas Vembu offers free unlimited features for backup of workstations i.e. Windows desktop OS like Windows 7, Windows 8, etc...

2019-06-18 03:07:46 -0500 received badge  Enthusiast
2019-06-17 12:44:24 -0500 answered a question Can't Enable Retention On New Backup Job

As per our understanding, you must have configured backup for a Windows Workstation, on which you could enable the retention policy for the backup job, Or you may have configured the backup for physical Windows Server during the 30-days of product trial.

Vembu offers unlimited free workstation backup. But for the physical Windows Servers, we only support limited features under free edition.

For further understanding, please refer to this Edition Comparison page.

2019-06-14 02:50:58 -0500 answered a question Please enter the summary of your question

This error occurs when our application is not able to track the changed blocks of backed-up virtual machines; try to reset the CBT manually by referring to the KB article on 'How to reset CBT'

2019-06-10 06:28:01 -0500 received badge  Editor (source)
2019-06-10 06:26:34 -0500 answered a question Where can I find Vembu BDR 4.0 installer?

All previous versions of Vembu BDR installers and its information are in this Product Upgrade Guide. You can find the v4.0 of Vembu BDR installer on page 9 of the above document.

2019-06-04 10:03:59 -0500 answered a question How do I switch to free version when I cant connect to the internet
  • Switching to the free edition requires the Vembu BDR Server to be registered in Vembu portal, for which you should have an internet connection.
  • Moreover, offline backup is available only for the paid edition and not for the free edition of Vembu BDR.

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