Nivas's profile - activity

2020-05-12 05:06:40 -0500 edited question Backup & Replication support for VMware vSphere v7.0

is vsphere 7.0 supported?

Thanks

2020-05-12 05:05:05 -0500 answered a question Backup & Replication support for VMware vSphere v7.0

We are planning to release an update later this week to support backups & replication for the VMs in VMware vSphere v7.0. Once the backup support for vSphere v7.0 is generally available, we will update it in the same thread.

However, if you are using Vembu BDR Suite v4.2, we have a patch ready to support backup & replication of VMs in VMware vSphere v7.0 for testing purposes. You can contact our support team at vembu-support@vembu.com and get it immediately installed on your existing installation.

2020-05-11 02:05:26 -0500 answered a question Restore job stuck at "Configuration Checked, Gathering files for restore"

From your portal account, it seems that you are using Vembu BDR Suite v4.1.0.

We had recently released the latest version, Vembu BDR Suitev4.2. Download the latest version of the Vembu BDR Backup server from our website and upgrade it. Upgrading your backup server to the latest version will fix this issue.

Refer to the software upgrade guidefor more details. Contact our support at vembu-support@vembu.com, if you need any assistance during the backup server upgrade.

2020-04-26 23:11:42 -0500 answered a question Free Edition Store a maximum of n full backups

As per the design, the full backup retention will happen once the retention count exceeds. With the logs and screenshots, our support engineers will be able to identify the reason for this retention failure and provide you with the steps to resolve it.

2020-04-25 04:09:05 -0500 answered a question Free Edition Store a maximum of n full backups

Full backup retention will not be processed unless the backup job is completed successfully. To analyze this further, send the following screenshots and logs to vembu-support@vembu.com.

  1. Log folder of Vembu BDR Backup Server as a Zip file
  2. Screenshot of the Backup Report
  3. Screenshot of the Delete Logs Report

You can find the log folder of Vembu BDR Server on the backup server machine at < installation Location >\vembu\vembuBDR\log

To take the above screenshots, go to the Recovery section in your Vembu BDR Backup server, and click on the Reports icon corresponding to the backup job, which is having the retention issue. You can see different reports on that screen, click on Backup Report & Delete Logs tabs and take the screenshots.

2020-04-22 12:38:24 -0500 edited question Problem while backing up the data in client side. Error: Backup schedule failed

image descriptionHas anyone encountered this problem ?

2020-04-22 12:35:19 -0500 answered a question Problem while backing up the data in client side. Error: Backup schedule failed

To analyze this issue further, send the log folderof the Vembu BDR Backup server as a zip to vembu-support@vembu.com

You can find the log folder of Vembu BDR Backup Server at < installation location>\Vembu\VembuBDR\log

Example: C:\Program Files\Vembu\VembuBDR\log

2020-04-21 09:15:43 -0500 answered a question After upgrade v4.0.1 to v4.1 - make sure VembuPostgreSQL service running

Please find the answer for your queries below

Q: After updating Vembu BDR from version v4.0.1 to V4.1 there is a problem with adding new builds.

It seems there was an issue when the Vembu BDR Backup Server was trying to retrieve the volume information of the machine to add new builds.

If you have mapped any network drive (shared drive) to the Vembu BDR Backup server machine, make sure it is accessible. Also, make sure VembuBDR and VembuPostgreSQL services are running on your backup server machine after the upgrade.

Q: Sometimes, when logging in, I have information about the Postgre service not working. It seems the random service is stopping and starting.

Q: How to login, it shows version v4.1, but I have v4.0.1 in the system tray.

We suspect the backup server is not upgraded to v4.1 properly. We recommend you to download the Vembu BDR Server setup and install it again on top of your existing installation.

Q: GUI works very slowly. After logging out, logging in again works well for a while until I go to the new tab. When I want to choose a backup location, it goes on forever.

Q: In addition, when I want to see the current state, I am constantly trying to download data.

Make sure you have enough resources on the machine where you installed the Vembu BDR Backup Server. Refer to the system requirement for more details. Also, let us know the specification of the backup server machine and the number of backup jobs configured from your backup server for further analysis.

2020-04-21 02:30:21 -0500 answered a question Upgrade Vembu Integration Services

Whenever a Vembu BDR Backup Server is updated, its Vembu Integration Service installed on different machines will also be automatically upgraded to the latest version.

Once the backup server is updated successfully, the Vembu Integration Services will start to upgrade within a day. The upgrade time depends on the idleness of the Vembu BDR Backup Server and Vembu Integration Service installed on the target hosts.

You can delete the older installers once all the Vembu Integration Services are successfully updated to the latest version. You can verify it by comparing the build number of Vembu BDR Backup Server and Vembu Integration Service.

You can find the build number of your backup server by logging in to the backup server and clicking About Us from the Help menu('?') at the top right corner of the application screen. The build number of the Vembu Integration Service can be found from the SGBuildInfo.conf file.

You can find the SGBuildInfo.conf file on the Vembu Integration Service installed machine at < installation location >\Vembu\VembuIntegrationService\conf

For example: C:\Program Files\Vembu\VembuIntegrationService\conf\SGBuildinfo.conf

2020-03-25 12:10:20 -0500 answered a question Error occured while running VSSRequester.exe in guest machine.s set for the GuestOS on VM

You will get the above message in the report when a backup job was completed with a warning. In your case, the backup was completed, but the application-aware processing was not performed.

From the provided log, it seems there was an error in initializing the Vembu Guest Tools to perform application-aware processing inside the guest VM configured for the backup.

To analyze this error further, we recommend you send the log folder of Vembu BDR Backup Server to our support by mailing it to vembu-support@vembu.com. Our support engineers will analyze the log and get back to you with the solution.

You can find the log folder of Vembu BDR Backup Server at < installation_location >\Vembu\VembuBDR\log.

For Example C:\Program Files\Vembu\VembuBDR\log.

2020-03-24 03:41:32 -0500 answered a question Getting backupproxy for VM ware is not supported

A wrong error message "Backup Proxy for VMware is not supported for this Windows System. (Refer this KB: 117054)" is shown in the report for the backups that are failing due to some unexpected error.

We have identified the root cause of this issue and created a fix for it. Proper error messages will be shown in the report after the fix is applied. You can contact our support at vembu-support@vembu.com and get the fix applied. Also, our support engineers will help in resolving backup failures.

2020-03-13 10:24:28 -0500 answered a question Application Aware processing fails with

Administrator privileges of the VM are required to perform application-aware processing on a guest VM as it involves installing Vembu Guest Tools on the targeted VM(s).

As you have mentioned that you have followed all the steps given in the KB article, we recommend you to email the log folder of Vembu BDR Backup Server as a ZIP to our support at vembu-support@vembu.com along with the following information.

  1. Backup job name
  2. Name of the VM(s) (failing at application-aware processing)

You can find the log folder of Vembu BDR Backup Server on the backup server machine at < installation Location >\vembu\vembuBDR\log

For Example C:\Program Files\Vembu\VembuBDR\log

2020-03-05 05:59:11 -0500 answered a question License Issue with Free Edition - Backups Failing - License Check Issues

We have identified the root cause of this issue after analyzing the log files of your Vembu BDR Backup server sent to our support.

When listing the VMs for the backup, there was a time out in getting the VM information for 2 of your VMs, and that is the reason why the backups were getting failed for that particular VMs with the error No valid license available.

To resolve this, our support engineers have increased the time out value in getting the VM information and sent a fix EXE file to your registered email address.

Follow the instructions given in the mail and replace the fix EXE file in the installation location of Vembu BDR Backup Server.

The Error message "No valid license available" is inappropriate for this case, and it will be fixed in the next patch release.

2020-02-25 13:07:11 -0500 answered a question Vembu - Free Edition - CPU Count

As you have converted your backup server to the free edition, licensing violations are not a reason for the backup failures.

After analyzing the log files sent by you to our support, we have noticed that you configured the backup for your VMs through VMware vCenter Server v6.7 Update 3 with the ESXi's version being lower than the vCenter Server.

We have already identified failures in backup for the VMs configured through VMware vCenter Server v6.7 Update 3 if the ESXi version is lower than its vCenter Server.

The backups are failing with an error in downloading the VM configuration files, and it is specific only to the above scenario in a VMware environment.

To resolve this issue, we recommend you upgrade the ESXi host to the latest version, or as a workaround, you can configure the backups for your VMs through the ESXi instead of vCenter Server.

The above backup failure case will be addressed in the upcoming releases of Vembu.

2020-02-24 08:05:48 -0500 answered a question How to delete Storage Pool/Volumes Pool in Web?

You will not be able to delete the Storage Pool if the backup data is not properly deleted.

To analyze this further, zip the log folders of Vembu BDR Backup Serverand send it to vembu-support@vembu.com.

You can find the log folder on the backup server machine at < installation Location >\vembu\vembuBDR\log

Example: "C:\Program Files\Vembu\VembuBDR\log".

2020-02-21 04:11:01 -0500 edited question How to delete Storage Pool/Volumes Pool in Web?

Hi,

I already make sure there's no backup job set as saving in certain Storage Pool, in this case, which is named as "BackupStorage"

However, when I try to delete the Storage Pool, the delete button is grayed out.

image description

Since I could not delete the Storage Pool, I could not delete network volumes either.

Is there any way to delete Storage Pool and Volumes in Web?

Thanks.

2020-02-08 21:55:30 -0500 answered a question se pueden direccionar backups a otro storagepool รณ solo a la que se defina como default? - Can backups be directed to another storagepool or only to the one defined as default?

Question 1-There are two NAS which have already been added but my question is whether you can address the Backups to each of them at the same time, or only to the one defined as default.

If you are configuring the backup using vembu backup clients (like File & Application backup client or Windows Image backup client), then the backup data will be stored in the storage pool that is set as Default. If there are multiple storage pools in your backup server, you can make only one of them as Default.

If you configure the backup directly from the backup server, then you can specify one of the available storage pools to store backup data when creating a backup job. Different backup jobs can have different storage pools.

Question 2- How would this Pool storage work with both volumes? What information would be stored in each of the volumes?

If a storage pool comprises several volumes, the backup data will be stored in the first volume (/media/Share) in the order it was added. Once the first volume is filled, then the data will be stored in the other volumes successively (/media/Share2).

As Vembu supports scale-out storage, you can edit the storage pool and add new volumes to the pool at any time if there is no storage space available in the existing volumes.

2020-01-06 09:33:26 -0500 answered a question BDR Free VMware Deduplication

The data reduction with Vembu applies to individual backup jobs, not as a whole. It is specific to the particular backup chain (full backup and incremental). If a new full backup gets scheduled, the older backup chain will reset and starts a new backup chain.

As per the design, a new folder gets created on the backup storage repository for every full backup, and the successive incremental will also get stored in the same folder.

Since you are using Vembu BDR Suite free edition, only the full backup will run on the selected backup interval, and that's the reason you are seeing a new folder created every day on the backup storage repository.

Vembu leverages variable-length inline deduplication. The data reduction rate depends on the size of the free RAM. Higher the size of free RAM, the higher the rate of data reduction.

2019-12-20 23:27:19 -0500 answered a question Restore job stuck at "Configuration Checked, Gathering files for restore"

For the Live Recovery of VMware VMs, there is an issue in the restore when the VMDI file is not properly updated. We have already identified the root of this issue and made a patch ready. You can contact our support at vembu-support@vembu.com and get this patch applied to your backup server.

However, this issue will be permanently fixed in the next update of the Vembu BDR Suite.

2019-12-01 01:15:41 -0500 answered a question BDR Free VMware Deduplication

Only the original size of the data(source data), which has been backed up is displayed the UI of the Vembu BDR Server. However, the data gets stored on the backup storage repository after compression and deduplication.

All your backup data will get stored in the sgstorage folder of the configured backup storage repository. If you go and check the properties of the sgstorage folder, you can find the actual space used by the backup data in the storage repository.

If it is a physical volume, you can find the sgstorage folder immediately after opening the configured drive. If it is a network volume, you have to navigate to the configured storage path to find the sgstorage folder.

2019-11-18 11:57:34 -0500 answered a question Some questions about vembu (enterprise) evaluating switching

You can find the answer to your questions inline below.

4) Where can I find those? Is there some documentation if you want to do some scripting on your own?

The documentation will be sent to your registered email ID.

5) Is it possible to test/trial BDR360 too?

Yes, you can test the Vembu BDR360 during the trial period. Refer to the Vembu BDR360 User Guide for more information.

6) So if I understand you correctly I only have to update the Offsite Server in my DC manually and all the servers at the customer locations as well as the agents are update automatically afterwards?

Whenever a new version of Vembu BDR Server is released, you need to manually update the Vembu BDR Server and Vembu OffsiteDR server by performing the on-top installation. You can automatically update all the client agents directly from the Vembu BDR Backup Server by navigating to Settings > Updates > Add Builds and adding the latest client builds.

7) Okay, but it can be configured in a way that if the device is outside of the LAN it backups over WAN to the customer location, correct?

In this case, we recommend you to use a VPN. When the laptops are inside the local network, the data will be sent over LAN. When the laptops are outside the LAN, the data will be sent over WAN

8) Is it possible to use S3 compatible storage (e.g. Wasabi) as (offsite) storage?

As of now, you cannot directly use the S3 compatible storage for offsite. However, you can use the AWS S3 to store the backup data through the AWS storage gateway. AWS S3 storage gateway documentation will be sent to your registered Email ID.

9) How can I get the Hyper-V image of Vembu BDR for testing?

Hyper-V virtual appliances download links will be sent to your registered Email ID.

2019-11-17 03:04:33 -0500 answered a question Some questions about vembu (enterprise) evaluating switching

You can install the Vembu BDR Server on the customer site to take a local backup and then replicate the copy of the backup data to the Vembu Offsite DR server installed in your datacenter.

You can find the answer to your questions inline below.

1) Is GFS possible without forced full backups? So can I have e.g. 10 yearly backups which are all still incremental?

Yes, the GFS retention is possible without forced full backups and you can have the incremental backups for 10 years and even more.

2) Is vembu using reverse incremental forever or incremental forever? If the latter how long does it take to recover the newest backup in a long chain?

Vembu is using Advanced Reverse Incremental, with which all incremental restore points are virtually available as full backup without occupying any additional storage in your storage repository. You can almost instantly restore the backup data from any of the restore points using our recovery options such as Quick VM Recovery, File-level Recovery, and Disk Management Mount.

3) Is automated screenshot verification possible?

Yes, Vembu will perform 3 tier verification for all the image-based backups such as Data Integrity Check, Mount Check, and Boot Check(The recent restore point will be booted, and the screenshot of the boot screen will be captured to confirm the recoverability).

4) Is a scripted/automated installation of the windows physical backup agents possible?

Yes, we provide custom scripts to automate the installation of Vembu agents.

5) Is there a centralized and multi-tenant management and monitoring console available?

Yes, using Vembu BDR360, you can monitor all the activities of BDR backup servers deployed anywhere from the centralized web console.

6) Is it possible to update the BDR suite as well as the agents automatically and/or through a centralized console?

Yes, BDR backup servers and agents can be automatically upgraded to the latest version. Since you would like to host Vembu OffsiteDR in your data center, you need to manually upgrade the OffsiteDR server by performing the on-top installation. Then the BDR backup servers deployed in your customer location and the Vembu agents connected to that BDR backup servers can be automatically upgraded.

7) Is there a solution for laptops that aren't in the LAN very often? Is it possible to configure that the backups go directly to the offsite location if the BDR server isn't reachable?

You can send the backup data from the client agent installed on the laptops to the backup server through WAN(internet) if the laptops will not be available over LAN all the time.

As per the current design, the data will be first sent to the Vembu BDR server and then it will be sent to the Offsite DR server. The backup data cannot be directly sent to Offsite DR if the BDR server isn't reachable.

2019-11-13 00:26:10 -0500 answered a question Fail to add windows machine due to service running as a local account

Thanks for the update. We will update that KB article shortly.

2019-11-12 11:04:59 -0500 answered a question Authentication failure while backing up to the server

The file & application backups are free for workstation operating systems. If you want to backup a server operating system, then you need to purchase a separate license.

From the error message and backup log, it seems you are getting a different error message for the actual error. We will check this internally and fix it in the upcoming releases of vembu.

2019-11-12 06:59:55 -0500 answered a question Authentication failure while backing up to the server

To analyze this further, send the log folders of Vembu NetworkBackup client and Vembu BDR Serveras a ZIP file to vembu-support@vembu.com. Our support engineers will analyze the log files and get back to you with the solution.

You can find the log folder of Vembu NetworkBackup client on the client machine at < installation Location >\Vembu\VembuNetworkBackup\log

For example: C:\program files\vembu\VembuNetworkBackup\log

You can find the log folder of Vembu BDR Server on the backup server machine at < installation Location >\vembu\vembuBDR\log

For example: C:\program files\vembu\vembuBDR\log
2019-11-11 04:06:36 -0500 answered a question server registration on isolated network

Right now, it is not possible to setup Vembu OffsiteDR without registering the Vembu BDR Server to the Vembu Portal.

If you cannot access the Vembu portal from your network, you can make use of the Vembu's Offline licensing method. However, you'd need to connect your Vembu BDR server to the Vembu portal at least once to enable offline licensing.

One of our sales engineers will get in touch with you through the registered email and assist you with the offline licensing.

2019-11-08 07:53:55 -0500 answered a question Fail to add windows machine due to service running as a local account

If you would like to configure the image-level backup for your Windows Servers or Hyper-V VMs from the Vembu BDR Server, then the Vembu Integration Service needs to be installed on the target Windows Server or Hyper-V host. To install the Vembu Integration Service on the target Windows Server or Hyper-V host from the Vembu BDR Backup Server, the VembuBDR service should be logged on with the administrator account or with the user having administrator privileges.

In case, if you are configuring the Hyper-V backup using Vembu VMBackup client, then the Vembu VMBackup Client service should be logged on with the administrator account or with the user having administrator privileges.

Also, make sure you are providing the administrator credentials of the Windows Server or Hyper-V host to install the Vembu Integration Service on the Windows Server or Hyper-V host respectively.

2019-10-13 23:41:14 -0500 answered a question BDR Services wont start

One of our support engineers is already in touch with you through the registered email and requested remote access to the target machine. Please provide us with the necessary access & logs to resolve the issue at earliest.

2019-10-07 06:09:52 -0500 answered a question Delete of existing backup Microsoft Windows host not possible

Before deleting the host from the backup server, you need to delete all the backup jobs associated with that particular host.

On your Vembu BDR Server navigate to Backup > List Jobs. Delete all the backup jobs associated with the host you are trying to remove and delete the host from the backup server.

2019-10-01 09:41:02 -0500 answered a question How can i get free edition authorization certificate?

For any kind of authorization certificate, contact our sales team at vembu-sales@vembu.com

2019-09-25 12:23:39 -0500 answered a question Recover backup from a new Vembu Free Edition installation

If you have the backup data (sgstorage folder) of the previous installation of Vembu, you can rebuild the Vembu BDR Server and then you can restore your VMware virtual machines.

Refer the following KB article to rebuild the Vembu BDR Server using the backup data from an older installation.

KB ID: 115063 - Rebuilding Vembu BDR v3.7 and above (Server Running PostgreSQL)

2019-09-25 10:23:27 -0500 answered a question Authentication failure while backup

If you have reinstalled client agent with the same name, you need to delete the existing client entry from the Vembu BDR backup server before configuring the backups.

To delete the existing client entry from the backup server, log in to your Vembu BDR server web console and navigate to Management > Clients.

Check whether the client name already exists in the backup server. If yes, then delete the existing client entry using the "Delete" option and re-run the backup job.

2019-09-23 12:56:44 -0500 answered a question Purchasing Hybrid Cloud Space

As a reseller, you can directly purchase the cloud storage plan for your reseller account. Your account manager will get in touch with you through the registered email and assist you in purchasing the cloud storage.

2019-09-16 10:12:12 -0500 answered a question ERROR: Dump Failed in Client - Hyper-V Backup

From the log, we suspect there is an error in executing the PowerShell queries to initiate the backup job. Refer to the KB article(104056): Error While Executing Powershell Queries to enable the PSRemoting and start the Windows Remote Management Service(WinRM) in the target host, and then try running the backup job.

Also, make sure you have installed the Hyper-V module for Windows PowerShell in the target host.

Steps to install the Hyper-V module for Windows PowerShell in the target host.

  1. Go to the target host and open Programs and Features, then click Turn Windows features on or off.
  2. In the Windows Features dialog, select the checkbox "Hyper-V Module for Windows PowerShell" and install it.
2019-09-15 11:33:18 -0500 answered a question disaster recovery

We have checked with our portal team, it seems your Vembu Cloud is already in an active state. Make sure your Vembu BDR server is having an internet connection to access the Vembu Cloud.

However, to analyze more on this issue, we have created a support ticket for you. Our support engineers will be in touch with you through the registered email and help in resolving this issue at earliest.

2019-09-13 01:50:45 -0500 answered a question Error when restoring

Last time you have contacted our support with the logs, but to analyze the more on the issue, we requested for remote access. As you were not able to provide remote access to the target machine at that time, the support ticket was closed.

Since you are facing the same issue, we have created a support ticket for you from our side. One of our support engineers will get in touch with you through the registered email and help in resolving this issue at earliest.

Once the issue gets resolved, we will update the solution here.

2019-09-12 13:32:21 -0500 answered a question wasabi backup location

Right now setting up wasabi storage for backup data archival is not supported. Integration with wasabi cloud is already in our roadmap, and it will be available in the upcoming releases.

2019-09-04 09:19:44 -0500 answered a question Deleted Jobs License Error

As per the free edition design, you can configure only one full-featured backup job with a maximum of 3 VMs in it. However, you can configure any number of limited feature backup jobs from your backup server.

But from your portal account, it seems you have configured 2 full-featured backup jobs and that is the reason why the initial backup job is fine and the other full-featured jobs are failing

We suggest you delete the other full-featured backup jobs and add the VMs you want to backup to the initially created full-featured backup job by editing it.

2019-08-07 10:31:27 -0500 answered a question Is it possible to have a rotation backup using usb drives?

Create a support ticket by dropping a mail to vembu-support@vembu.com. Our support engineers will help you in restoring the data from the backup.

2019-08-05 06:18:34 -0500 answered a question Is it possible to have a rotation backup using usb drives?

It is still in the development phase. You can expect this feature to be available by the end of 2019 or early 2020.

2019-08-03 11:03:28 -0500 answered a question Quick Restoring Vmware VM from incremental backup error

We have identified the random occurrence of this issue in Vembu BDR Server v4.0.1 while performing the Quick VM Restore from the latest incremental recovery point. We have identified the root cause and fixed this issue, and it will be generally available from upcoming releases of vembu.

If you can contact our support team at vembu-support@vembu.com, they will provide you with the fix for version 4.0.1.

2019-07-18 03:15:17 -0500 answered a question Does replication data go through backup server?

During the VM Replication, the data is transferred from one ESXi host to another through Vembu BDR Server.

By default, you can run up to 5 backup and replication jobs at a time. Approximately 500 MB of RAM is required for a backup/replication job.

If you have configured the backups through Vembu VMBackup client, the replication data will get transferred between the ESXi hosts through VMBackup client, not through the Vembu BDR Server.

2019-07-11 03:26:39 -0500 answered a question Upgrade Network Backup Clients 3.9 to 4.0

You can automatically upgrade the Vembu NetworkBackup client from v3.9 to v4.0 by following the below steps.

  1. Download the appropriate version of Vembu NetorkBackup client installer and its XML file based on your operating system from the Software Upgrade Guide.

  2. Copy both the installer and XML file of the client to the same folder in your Vembu BDR Server machine.

  3. Login to Vembu BDR Backup Server web console and navigate to Settings > Updates > Add Builds and specify the folder where files are copied and click on List Build File(s).

  4. Once the available builds are listed, select the checkbox alongside respective build you wish to update and click on Add Build File(s).

Every one hour the clients will check the backup server for the latest updates. Once the new builds are available, clients will be automatically upgraded to the latest version. Refer the Upgrade your Vembu Client Agent section of Software Upgrade Guide for more details.

2019-07-09 12:06:38 -0500 answered a question How to add NFS and SMBs to storage bkp?

To add an NFS storage to your Vembu BDR Server, Open the SGConfiguration.conf file and change the value of 'DisableDiskUtil' to 2. (Previously, it is like DisableDiskUtil="0", change it to DisableDiskUtil="2")

You can find the SGConfiguration.conf file of the Vembu BDR Server at the < installation location >\Vembu\VembuBDR\conf\.

After changing the value, save the SGConfiguration.conf file and stop the VembuBDR service by executing " sh stopVembuBDR.sh " command from your installation location, and then start the service by executing " sh startVembuBDR.sh ".

Now, you can add your NFS storage to the storage pool.

2019-07-01 05:06:40 -0500 answered a question location of backupd data

As per the design, a sgstorage folder will be created under all volumes configured under the storage pool. If you have configured more than one volume in a storage pool, the data will be written in volume 1 first followed by volume 2 after volume 1 gets filled.

If this is the case, we suspect that you might be seeing the sgstorage folder in wrong volume i.e volume 2.

Open and check the sgstorage folder in the 1st volume of your storage pool, and you can find the backup data inside.

In your backup server, go to Management > Storage Pool, and edit the storage pool to find the order of the configured volumes.

In addition to this, we recommend you to perform any one of the Recovery Options from UI to verify the backup data is recoverable.

2019-06-25 01:42:07 -0500 edited answer Orphaned job schedule, License question

You might be getting the "Missed Backup Schedule" emails for the deleted job if the entries related to the deleted backup job was not properly removed from the database.

And regarding the Over-Consumption message, we checked it on our portal, it seems everything is going fine, and your backups are in the active state.

However, to analyze more on this, send the following details to vembu-support@vembu.com, and our support engineers will help you in removing the entries related to the deleted backup job from the database.

  1. Screenshot of the "Missed Backup Schedule" mail

  2. Log folder of Vembu BDR Server as a ZIP file

You can find the log folder of Vembu BDR Server on the backup server machine at < installation Location >\vembu\vembuBDR\log

Copyright © Vembu Technologies 2020. All Rights Reserved.