Nivas's profile - activity

2021-09-20 09:47:19 -0500 answered a question No response from Vembu Support

Sorry for the inconvenience caused. One of our support engineers will get in touch with you and help you in resolving the issue at the earliest.

2021-07-29 05:54:15 -0500 answered a question Hyper-V: Cannot run Backup

Support is usually provided to free edition users via our community forum. However, in some cases, we need to analyze the root cause of the issue to assist in a better way.

We've opened a support ticket for you to analyze the root cause of the issue. One of our support engineers will get in touch with you and resolve the issue at the earliest.

2021-07-26 02:00:06 -0500 answered a question Hyper-V: Cannot run Backup

Kindly open a support ticket by dropping an email to vembu-support@vembu.com. One of our support engineers will get in touch with you and resolve the issue at the earliest.

2021-07-21 12:23:00 -0500 answered a question Getting error when installing agent on exchange server

This issue occurs if the "api-ms-win-crt-runtime-l1-1-0.dll" file is missing from your computer. Download and install the Visual C++ Redistributable Package from the link below to resolve this issue.

Download: https://aka.ms/vs/16/release/vc_redis...

If the issue persists after installing the Visual C++ Redistributable Packages, kindly start the NetworkBackup service in the command prompt, and send the output as a text file to vembu-support@vembu.com to analyze further.

Follow the below steps to get the output of the command window:

1) Open Windows Services(by executing services.msc in the run)and stop the "VembuNetworkBackup" service if it is already running. If any popup appears to start the service, click No and proceed further.

2) Open Command Prompt with administrator privileges and navigate to Vembu NetworkBackup client installation location

You can find the VembuNetworkBackup folder at < Installation location >\Vembu\VembuNetworkBackup\bin

For example, C:\Program Files\Vembu\VembuNetworkBackup\bin

3) Start VembuNetworkBackup service by executing the following command

VembuNetworkBackup.exe > sgoutput.txt

4) Try login to the Vembu Network Backup client web console

5) You can find the sgoutput.txt file created inside the bin folder.

Stop the VembuNetworkBackup Service (if it has already started), and send the sgoutput.txt file to Vembu Support. One of our support engineers will analyze the file and get back to you shortly.

2021-05-04 11:02:52 -0500 answered a question Backing up config files failed - ESXi 7.0.2

The error 'Backing up config files failed [VmWarePlugin.cpp:5312]' when backing up the VMs from VMware ESXi v7.0 is fixed in our latest version of Vembu BDR Suite v4.2.0. Download the latest build from the link below to update your Vembu BDR Backup server to the latest version.

Download Link:https://www.vembu.com/vembu-bdr-suite...

Updating the BDR Backup server to the latest version will resolve this issue. If the issue persists even after updating to the latest version, kindly send the log folder of the Vembu BDR Backup Server as a ZIP file to vembu-support@vembu.com.

You can find the log folder of Vembu BDR Backup Server at < installation Location >\vembu\vembuBDR\log

For Example: C:\program files\vembu\vembuBDR\log

2021-04-21 12:41:16 -0500 answered a question Unable to backup VM on Hypwe-V 2019

Thanks for creating a support ticket with us regarding this error, and we appreciate that you resolved it on your own. Also, I'd like to share the root cause of this error in this post, so it will help other users who are facing a similar error when backing up their VMs.

You configured backup for your Hyper-V VMs by enabling application-aware processing. Vembu requires the “Vembu Appware Tool” to be installed on your VMs to perform the application-aware processing. It seems the antivirus software installed on your VMs was blocking the installation of the “Vembu Appware Tool”, and that's the reason backups were failing in your environment. After uninstalling the antivirus software from your VMs, the backups are now running fine.

2021-04-21 11:59:15 -0500 answered a question When will Vembu BDR version 5 will be released

The Vembu BDR Suite v5.0 is expected to be released by end of July 2021. As it is a major release from Vembu, the testing efforts are huge. So there is some uncertainty in giving an exact release date right now. If there is any change in the release timeline, we will update it in the same thread.

We are also planning to provide a beta of v5.0 in May 2021 to the users who are interested in testing it in their environment. If you are interested, let us know by dropping a mail to vembu-support@vembu.com.

2021-04-19 07:51:57 -0500 answered a question Unable To Restore Backup

To analyze this issue further, send the log folderof the Vembu BDR Backup Server as a zip to vembu-support@vembu.com. One of our support engineers will analyze the logs and get back to you shortly.

You can find the log folder of Vembu BDR Server at < installation Location >\vembu\vembuBDR\log

For Example: C:\program files\vembu\vembuBDR\log

2021-04-12 20:10:27 -0500 answered a question Test BMR...

If you want to verify the recoverability of the backup data, you can use the Data Integrity Check feature or Instant Boot VM recovery option to confirm it.

However, if you want to simulate the Bare Metal Recovery process, we suggest you create a new VM in your Hypervisor & boot the Vembu Recovery CD ISO to restore the backup data.

Refer to the following links to know more,

Data Integrity Check:https://www.vembu.com/guide/vembu-bdr...

Instant Boot VM:https://www.vembu.com/guide/vembu-bdr...

Bare Metal Recovery:https://www.vembu.com/guide/vembu-bdr...

2021-04-08 12:30:41 -0500 answered a question How to setup AIK/ADK for Bare Metal Recovery

You have to install the Windows ADK if you are using Windows 10 to build Vembu Recovery CD. You have to download & install the Windows ADK for Windows 10(version 2004) & the Windows PE add-on for the ADK(version 2004) on your Windows 10 PC by clicking on the ADK link displayed in the VembuBDR Recovery CD builder application or from the link below.

Download ADK:https://docs.microsoft.com/en-us/wind...

Once the Windows ADK & Windows PE add-on for the ADK is successfully installed, browse and choose the ADK installed location in AIK/ADK location field & click on Build to start building the Recovery CD ISO.

Please refer to the following link to know more about building the recovery CD & performing the Bare Metal Recovery(BMR).

https://www.vembu.com/guide/vembu-bdr...

2021-02-10 09:59:55 -0500 answered a question How to delete a user account?

Currently, we don't have an option to remove the additional user accounts created on the Vembu BDR Backup Server without providing its password even if you logged into the BDR Backup Server console as an admin.

However, if you contact our support team by dropping a mail to vembu-support@vembu.com, our support engineers will help you in resetting the login password of the specific users. Then you can delete those users by providing the new password.

2021-01-16 10:44:19 -0500 answered a question Time Out in receiving Authorization Ack from Server.

There was an intermediate connectivity issue with our cloud server and it is resolved now. Please try scheduling the backup and let us know if you face any issues.

2021-01-03 05:47:17 -0500 answered a question Vembu network backup client password reset

With Vembu Network Backup client v4.2.0, you cannot reset the login password from the login page of the client web console. However, you can create a new user account and login to the client console by following the steps provided in the below KB article,

https://www.vembu.com/support/knowled...

As you have already created a support ticket with us, our support engineers will send you the steps to create a new user account or help in resetting the login password.

2020-12-23 10:40:55 -0500 answered a question VMs Don't List Drives For FLR

To further examine this issue, please send the Vembu BDR Server log folder as a zip to vembu-support@vembu.com. One of our support engineers will analyze the log files and get back to you shortly.

You can find the log folder of Vembu BDR Server on the backup server machine at < installation Location >\vembu\vembuBDR\log

Example: C:\program files\vembu\vembuBDR\log

2020-12-08 09:03:08 -0500 edited question Hyper-V backup is not supported in this operating system.

Hello, I installed Vembu BDR on ubuntu Linux 18.4 LTS, I correctly registered it on my account, I have the enterprise version activated by the 30 days trial license. My only purpose was to testing it to backup hyper-v vms, unfortunately I can't add any hyper-v server (despite I have that option available for vmware thou). I can't select the tab "standalone Hyper-v" and there's only one message :

Hyper-V backup is not supported in this operating system. Download and install the Vembu VMBackup Client Agent in your Hyper-V host machine to configure Hyper-V backups.

What does it means? is there anything I can do to fix this? is Linux supported for this type of comfiguration? Could you give me some hints? Thank you very much.

2020-12-08 05:05:22 -0500 answered a question I am getting error reading the VMDI file when restoring VM

You will get this error when the VMDI file was not properly updated during backup. To resolve this, kindly contact our support at vembu-support@vembu.com. Our support engineers will help you in recreating the VMDI file for you.

2020-12-02 11:35:03 -0500 answered a question Error 105026: Unable to fetch VM configuration files.

Yes, a newer build of the Vembu BDR Backup Server v4.2.0 U1 (4202020051312) is available for Ubuntu OS. We have sent the link to download the latest version of the BDR Backup Server to your registered email.

Also, you can contact our support team anytime at vembu-support@vembu.com to get the latest builds of Vembu BDR Suite.

2020-10-05 09:46:29 -0500 answered a question Error 102032: Missed Backup Schedule

The Error 102032: Missed Backup Schedule is normal if any of your backup schedules were missed. It is a notification to the user that the backup job didn't run at the scheduled time. Do not consider missed backup schedule notification as a major issue unless the backup job schedules are continuously getting missed for a long period.

From what you have said, it seems the backups are running without any issues after you modify the backup schedule time. Generally, if you are getting more Missed Backup Schedule, please make sure;

1)The number of backup jobs you have scheduled to run at the same time does not exceed the backup thread count. If so, edit the backup job and change its schedule.

2)The 'Next schedule time' of the missed backup jobs are updated properly. If it is not updated or displays an older time, then we recommend you to 'edit' and save the backup job to update it.

3) The time zone of the Vembu BDR Backup Server matches the time zone of the machine where the Vembu BDR Backup server is installed. If not, go to Settings > Time Zone and properly update it.

Please refer to the KB Article for more details: https://www.vembu.com/support/knowled...

2020-10-05 05:04:57 -0500 answered a question BACKUP FAILURE DUE TO: Appaware process is not supported for windows9_64Guest

To analyze this issue further, send the log folder of Vembu BDR Server as a ZIP file to vembu-support@vembu.com. One of our support engineers will analyze the logs and get back to you shortly.

You can find the log folder of Vembu BDR Backup Server at < installation Location >\vembu\vembuBDR\log

For Example: C:\program files\vembu\vembuBDR\log

Use Vembu Community: Error 102032: Missed Backup Schedule(Question 2196) as your email subject when mailing the logs to us.

2020-09-30 12:05:46 -0500 answered a question BACKUP FAILURE DUE TO: Appaware process is not supported for windows9_64Guest

From the error message "Appaware process is not supported for windows9_64Guest", it seems you have configured backup for one of your Windows 10 guest VMs with application-aware processing enabled.

If possible, could you please let us know the application that you are running inside your guest VM?

If you can't post the details of the application in this community thread, please send it as an email to vembu-support@vembu.com. We will analyze and get back to you shortly.

2020-09-30 02:20:10 -0500 answered a question Trim size of backup storage when only 1 single full backups exists

Make sure you have enabled the retention policy and configured it. You can confirm the retention policy of your backup jobs by viewing the backup configuration. Go to Backup > List Backup Jobs and click on the View icon corresponding to your backup job to review the retention configuration. If the retention is disabled, you can edit the backup job, enable the retention policy, and configure it.

Vembu BDR Suite v3.9.1 supports only 99 daily merged recovery points in the basic retention while the Vembu BDR Suite v4.0 & above supports up to 999 daily merged recovery points. Please refer to the Software Upgrade Guide if you would like to upgrade to the latest version.

If you have configured additional full backups, you can delete the older full backups and save space on your storage repository. Go to the Recovery page and click on the Reports icon corresponding to your backup job. In the report page, select Full Backups in the drop-down list found on the right corner of the page and delete the older full backups.

Note: Deleting the full-backup will also delete its corresponding incremental.

2020-07-07 12:20:32 -0500 answered a question Linux VembuNetworkBackup CreateJavaVM :: Error

To analyze this further, send the 'log' & 'Vembu_InstallLogs' folders of Vembu NetworkBackup clientas ZIP files to vembu-support@vembu.com. One of our support engineers will analyze the log files and get back to you.

You can find the 'log' folder of Vembu NetworkBackup client on the client machine at < installation Location >\Vembu\VembuNetworkBackup\log

You can find the 'Vembu_InstallLogs' folder in the directory where you had the VembuNetworkBackup installer and initiated the installation.

2020-07-03 11:11:50 -0500 answered a question Windows 2016 Error

It seems you are trying to install the Vembu OnlineBackup client(Vembu file & application backup client) in your Windows Server 2016 machine, and getting the above error during the installation.

To analyze this, we have downloaded & installed the Vembu OnlineBackup client package in our test lab (OS: Windows Server 2016). We haven't faced any issues or errors during the installation. We recommend you try installing the same Vembu OnlineBackup installer in a different machine and update us.

And, there are possibilities that antivirus or antimalware program may have corrupted the downloaded client installer. You can download the client installer again from your Vembu Cloud Backup for File & Application console, and try installing it on your machine.

If you face the same error again, kindly send the 'Vembu_InstallLogs'folder as a ZIP file to vembu-support@vembu.com for further analysis. One of our support engineers will analyze the log files and get back to you.

You can find the 'Vembu_InstallLogs' folder in the directory where you had the VembuOnlineBackup installer and initiated the installation.

2020-06-15 12:21:07 -0500 answered a question v4.2.0 - VM/Disk Exclusion feature is not available for limited feature free edition

The same issue has been reproduced internally for the free edition of Vembu BDR Backup server v4.2.0.1(4202020051312), and we have identified the root cause of this issue.

Kindly contact our support at vembu-support@vembu.com, our support engineers will provide you with the fix to resolve the issue in your backup server. This issue will be fixed permanently in the next release of the Vembu BDR Suite.

2020-06-07 09:49:51 -0500 answered a question Error while updating license detail

This error will come if the Vembu BDR Backup server machine does not have access to portal.vembu.com. Make sure the Vembu BDR Backup Server has internet connectivity to access portal.vembu.com to perform the license check.

If you are using a network/web proxy for internet connection, then you need to provide the same details on the Vembu BDR Server proxy configuration page. To configure a proxy server on your Vembu BDR Server, navigate to Settings > Web Proxy and provide the proxy details and click on Save.

You will also get the above error if your firewall may be configured in a way that the computers in your network will connect to the internet only through the web browser. As one of our EXE is connecting to the portal.vembu.com to perform the license check, make sure you have also provided enough access to the EXE's of Vembu to access portal.vembu.com. You can confirm it by using ping or TRACERT command from your command prompt or terminal.

For example, open the command prompt and execute any one of the following commands

Command 1: ping portal.vembu.com

Command 2: tracert portal.vembu.com

2020-05-27 22:19:10 -0500 answered a question Vembu Backup Free Edition with retention disable never deletes old backups?

From your vembu portal account, I noticed that you're backing up your Hyper-V VMs. When configuring the backup job, if you have selected full-featured free edition, the incremental and additional full backups will run as per the schedule. The retention will also work for both incremental and additional full backups as per the backup retention configuration. You can backup 10 VMs for free using the full-featured free edition.

If you have configured backups for your Hyper-V VMs with limited feature free edition, there will be no incremental backups, and the entire machine is backed up during each backup schedule.

However, the retention will work for the additional full backup configuration in the limited-feature free edition backups. Enable additional full backups and specify the maximum number of full backups you want to retain in the backup repository. The older full backup data will be automatically deleted from the backup repository once the additional full backup count exceeds the specified maximum full backup counts.

2020-05-12 05:06:40 -0500 edited question Backup & Replication support for VMware vSphere v7.0

is vsphere 7.0 supported?

Thanks

2020-05-12 05:05:05 -0500 answered a question Backup & Replication support for VMware vSphere v7.0

We are planning to release an update later this week to support backups & replication for the VMs in VMware vSphere v7.0. Once the backup support for vSphere v7.0 is generally available, we will update it in the same thread.

However, if you are using Vembu BDR Suite v4.2, we have a patch ready to support backup & replication of VMs in VMware vSphere v7.0 for testing purposes. You can contact our support team at vembu-support@vembu.com and get it immediately installed on your existing installation.

2020-05-11 02:05:26 -0500 answered a question Restore job stuck at "Configuration Checked, Gathering files for restore"

From your portal account, it seems that you are using Vembu BDR Suite v4.1.0.

We had recently released the latest version, Vembu BDR Suitev4.2. Download the latest version of the Vembu BDR Backup server from our website and upgrade it. Upgrading your backup server to the latest version will fix this issue.

Refer to the software upgrade guidefor more details. Contact our support at vembu-support@vembu.com, if you need any assistance during the backup server upgrade.

2020-04-26 23:11:42 -0500 answered a question Free Edition Store a maximum of n full backups

As per the design, the full backup retention will happen once the retention count exceeds. With the logs and screenshots, our support engineers will be able to identify the reason for this retention failure and provide you with the steps to resolve it.

2020-04-25 04:09:05 -0500 answered a question Free Edition Store a maximum of n full backups

Full backup retention will not be processed unless the backup job is completed successfully. To analyze this further, send the following screenshots and logs to vembu-support@vembu.com.

  1. Log folder of Vembu BDR Backup Server as a Zip file
  2. Screenshot of the Backup Report
  3. Screenshot of the Delete Logs Report

You can find the log folder of Vembu BDR Server on the backup server machine at < installation Location >\vembu\vembuBDR\log

To take the above screenshots, go to the Recovery section in your Vembu BDR Backup server, and click on the Reports icon corresponding to the backup job, which is having the retention issue. You can see different reports on that screen, click on Backup Report & Delete Logs tabs and take the screenshots.

2020-04-22 12:38:24 -0500 edited question Problem while backing up the data in client side. Error: Backup schedule failed

image descriptionHas anyone encountered this problem ?

2020-04-22 12:35:19 -0500 answered a question Problem while backing up the data in client side. Error: Backup schedule failed

To analyze this issue further, send the log folderof the Vembu BDR Backup server as a zip to vembu-support@vembu.com

You can find the log folder of Vembu BDR Backup Server at < installation location>\Vembu\VembuBDR\log

Example: C:\Program Files\Vembu\VembuBDR\log

2020-04-21 09:15:43 -0500 answered a question After upgrade v4.0.1 to v4.1 - make sure VembuPostgreSQL service running

Please find the answer for your queries below

Q: After updating Vembu BDR from version v4.0.1 to V4.1 there is a problem with adding new builds.

It seems there was an issue when the Vembu BDR Backup Server was trying to retrieve the volume information of the machine to add new builds.

If you have mapped any network drive (shared drive) to the Vembu BDR Backup server machine, make sure it is accessible. Also, make sure VembuBDR and VembuPostgreSQL services are running on your backup server machine after the upgrade.

Q: Sometimes, when logging in, I have information about the Postgre service not working. It seems the random service is stopping and starting.

Q: How to login, it shows version v4.1, but I have v4.0.1 in the system tray.

We suspect the backup server is not upgraded to v4.1 properly. We recommend you to download the Vembu BDR Server setup and install it again on top of your existing installation.

Q: GUI works very slowly. After logging out, logging in again works well for a while until I go to the new tab. When I want to choose a backup location, it goes on forever.

Q: In addition, when I want to see the current state, I am constantly trying to download data.

Make sure you have enough resources on the machine where you installed the Vembu BDR Backup Server. Refer to the system requirement for more details. Also, let us know the specification of the backup server machine and the number of backup jobs configured from your backup server for further analysis.

2020-04-21 02:30:21 -0500 answered a question Upgrade Vembu Integration Services

Whenever a Vembu BDR Backup Server is updated, its Vembu Integration Service installed on different machines will also be automatically upgraded to the latest version.

Once the backup server is updated successfully, the Vembu Integration Services will start to upgrade within a day. The upgrade time depends on the idleness of the Vembu BDR Backup Server and Vembu Integration Service installed on the target hosts.

You can delete the older installers once all the Vembu Integration Services are successfully updated to the latest version. You can verify it by comparing the build number of Vembu BDR Backup Server and Vembu Integration Service.

You can find the build number of your backup server by logging in to the backup server and clicking About Us from the Help menu('?') at the top right corner of the application screen. The build number of the Vembu Integration Service can be found from the SGBuildInfo.conf file.

You can find the SGBuildInfo.conf file on the Vembu Integration Service installed machine at < installation location >\Vembu\VembuIntegrationService\conf

For example: C:\Program Files\Vembu\VembuIntegrationService\conf\SGBuildinfo.conf

2020-03-25 12:10:20 -0500 answered a question Error occured while running VSSRequester.exe in guest machine.s set for the GuestOS on VM

You will get the above message in the report when a backup job was completed with a warning. In your case, the backup was completed, but the application-aware processing was not performed.

From the provided log, it seems there was an error in initializing the Vembu Guest Tools to perform application-aware processing inside the guest VM configured for the backup.

To analyze this error further, we recommend you send the log folder of Vembu BDR Backup Server to our support by mailing it to vembu-support@vembu.com. Our support engineers will analyze the log and get back to you with the solution.

You can find the log folder of Vembu BDR Backup Server at < installation_location >\Vembu\VembuBDR\log.

For Example C:\Program Files\Vembu\VembuBDR\log.

2020-03-24 03:41:32 -0500 answered a question Getting backupproxy for VM ware is not supported

A wrong error message "Backup Proxy for VMware is not supported for this Windows System. (Refer this KB: 117054)" is shown in the report for the backups that are failing due to some unexpected error.

We have identified the root cause of this issue and created a fix for it. Proper error messages will be shown in the report after the fix is applied. You can contact our support at vembu-support@vembu.com and get the fix applied. Also, our support engineers will help in resolving backup failures.

2020-03-13 10:24:28 -0500 answered a question Application Aware processing fails with

Administrator privileges of the VM are required to perform application-aware processing on a guest VM as it involves installing Vembu Guest Tools on the targeted VM(s).

As you have mentioned that you have followed all the steps given in the KB article, we recommend you to email the log folder of Vembu BDR Backup Server as a ZIP to our support at vembu-support@vembu.com along with the following information.

  1. Backup job name
  2. Name of the VM(s) (failing at application-aware processing)

You can find the log folder of Vembu BDR Backup Server on the backup server machine at < installation Location >\vembu\vembuBDR\log

For Example C:\Program Files\Vembu\VembuBDR\log

2020-03-05 05:59:11 -0500 answered a question License Issue with Free Edition - Backups Failing - License Check Issues

We have identified the root cause of this issue after analyzing the log files of your Vembu BDR Backup server sent to our support.

When listing the VMs for the backup, there was a time out in getting the VM information for 2 of your VMs, and that is the reason why the backups were getting failed for that particular VMs with the error No valid license available.

To resolve this, our support engineers have increased the time out value in getting the VM information and sent a fix EXE file to your registered email address.

Follow the instructions given in the mail and replace the fix EXE file in the installation location of Vembu BDR Backup Server.

The Error message "No valid license available" is inappropriate for this case, and it will be fixed in the next patch release.

2020-02-25 13:07:11 -0500 answered a question Vembu - Free Edition - CPU Count

As you have converted your backup server to the free edition, licensing violations are not a reason for the backup failures.

After analyzing the log files sent by you to our support, we have noticed that you configured the backup for your VMs through VMware vCenter Server v6.7 Update 3 with the ESXi's version being lower than the vCenter Server.

We have already identified failures in backup for the VMs configured through VMware vCenter Server v6.7 Update 3 if the ESXi version is lower than its vCenter Server.

The backups are failing with an error in downloading the VM configuration files, and it is specific only to the above scenario in a VMware environment.

To resolve this issue, we recommend you upgrade the ESXi host to the latest version, or as a workaround, you can configure the backups for your VMs through the ESXi instead of vCenter Server.

The above backup failure case will be addressed in the upcoming releases of Vembu.

2020-02-24 08:05:48 -0500 answered a question How to delete Storage Pool/Volumes Pool in Web?

You will not be able to delete the Storage Pool if the backup data is not properly deleted.

To analyze this further, zip the log folders of Vembu BDR Backup Serverand send it to vembu-support@vembu.com.

You can find the log folder on the backup server machine at < installation Location >\vembu\vembuBDR\log

Example: "C:\Program Files\Vembu\VembuBDR\log".

2020-02-21 04:11:01 -0500 edited question How to delete Storage Pool/Volumes Pool in Web?

Hi,

I already make sure there's no backup job set as saving in certain Storage Pool, in this case, which is named as "BackupStorage"

However, when I try to delete the Storage Pool, the delete button is grayed out.

image description

Since I could not delete the Storage Pool, I could not delete network volumes either.

Is there any way to delete Storage Pool and Volumes in Web?

Thanks.

2020-02-08 21:55:30 -0500 answered a question se pueden direccionar backups a otro storagepool ó solo a la que se defina como default? - Can backups be directed to another storagepool or only to the one defined as default?

Question 1-There are two NAS which have already been added but my question is whether you can address the Backups to each of them at the same time, or only to the one defined as default.

If you are configuring the backup using vembu backup clients (like File & Application backup client or Windows Image backup client), then the backup data will be stored in the storage pool that is set as Default. If there are multiple storage pools in your backup server, you can make only one of them as Default.

If you configure the backup directly from the backup server, then you can specify one of the available storage pools to store backup data when creating a backup job. Different backup jobs can have different storage pools.

Question 2- How would this Pool storage work with both volumes? What information would be stored in each of the volumes?

If a storage pool comprises several volumes, the backup data will be stored in the first volume (/media/Share) in the order it was added. Once the first volume is filled, then the data will be stored in the other volumes successively (/media/Share2).

As Vembu supports scale-out storage, you can edit the storage pool and add new volumes to the pool at any time if there is no storage space available in the existing volumes.

2020-01-06 09:33:26 -0500 answered a question BDR Free VMware Deduplication

The data reduction with Vembu applies to individual backup jobs, not as a whole. It is specific to the particular backup chain (full backup and incremental). If a new full backup gets scheduled, the older backup chain will reset and starts a new backup chain.

As per the design, a new folder gets created on the backup storage repository for every full backup, and the successive incremental will also get stored in the same folder.

Since you are using Vembu BDR Suite free edition, only the full backup will run on the selected backup interval, and that's the reason you are seeing a new folder created every day on the backup storage repository.

Vembu leverages variable-length inline deduplication. The data reduction rate depends on the size of the free RAM. Higher the size of free RAM, the higher the rate of data reduction.

2019-12-20 23:27:19 -0500 answered a question Restore job stuck at "Configuration Checked, Gathering files for restore"

For the Live Recovery of VMware VMs, there is an issue in the restore when the VMDI file is not properly updated. We have already identified the root of this issue and made a patch ready. You can contact our support at vembu-support@vembu.com and get this patch applied to your backup server.

However, this issue will be permanently fixed in the next update of the Vembu BDR Suite.

2019-12-01 01:15:41 -0500 answered a question BDR Free VMware Deduplication

Only the original size of the data(source data), which has been backed up is displayed the UI of the Vembu BDR Server. However, the data gets stored on the backup storage repository after compression and deduplication.

All your backup data will get stored in the sgstorage folder of the configured backup storage repository. If you go and check the properties of the sgstorage folder, you can find the actual space used by the backup data in the storage repository.

If it is a physical volume, you can find the sgstorage folder immediately after opening the configured drive. If it is a network volume, you have to navigate to the configured storage path to find the sgstorage folder.

2019-11-18 11:57:34 -0500 answered a question Some questions about vembu (enterprise) evaluating switching

You can find the answer to your questions inline below.

4) Where can I find those? Is there some documentation if you want to do some scripting on your own?

The documentation will be sent to your registered email ID.

5) Is it possible to test/trial BDR360 too?

Yes, you can test the Vembu BDR360 during the trial period. Refer to the Vembu BDR360 User Guide for more information.

6) So if I understand you correctly I only have to update the Offsite Server in my DC manually and all the servers at the customer locations as well as the agents are update automatically afterwards?

Whenever a new version of Vembu BDR Server is released, you need to manually update the Vembu BDR Server and Vembu OffsiteDR server by performing the on-top installation. You can automatically update all the client agents directly from the Vembu BDR Backup Server by navigating to Settings > Updates > Add Builds and adding the latest client builds.

7) Okay, but it can be configured in a way that if the device is outside of the LAN it backups over WAN to the customer location, correct?

In this case, we recommend you to use a VPN. When the laptops are inside the local network, the data will be sent over LAN. When the laptops are outside the LAN, the data will be sent over WAN

8) Is it possible to use S3 compatible storage (e.g. Wasabi) as (offsite) storage?

As of now, you cannot directly use the S3 compatible storage for offsite. However, you can use the AWS S3 to store the backup data through the AWS storage gateway. AWS S3 storage gateway documentation will be sent to your registered Email ID.

9) How can I get the Hyper-V image of Vembu BDR for testing?

Hyper-V virtual appliances download links will be sent to your registered Email ID.

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