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What can cause "Missed Schedule" or the "Backup Socket" to be idle for 30 minutes?

We seem to be constantly be getting these errors for our clients backups, issue is there does not seem to be a lot on this subject that i can find. Is there certain settings that can be changed to correct this? Does the PC need to be awake for the backup to take place?

Side note: The Service is running in the background and is enabled in startup.

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