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BDR360 Agent

I downloaded and installed BDR360 agent and enabled monitoring of the BDR in the portal, but the agent never connects to the portal to show monitoring status. I've uninstalled the agent, re-downloaded it, and reinstalled the agent, but I still can't get it to connect the portal. I see the service running in Windows Services. Any thoughts or ideas? Vembu BDR and BDR360 agent are both running on a Windows 2012 R2 server.

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