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Backing up Outlook PST

I'm trying to backup my outlook pst, but getting the message "Vembu Client Agent is running in Service Mode"....

1) I think this means the service that is running must be configured using the ID & pw as the owner of the pst file. True? 2) This user has no pw on his account/computer outlook.png. MS won't allow running a service without an ID and "password".

Is my understanding correct? Can you suggest a solution?

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