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Application Aware processing fails with

I get the following message 'Provided credentials do not have administrator privilege to perform application-aware processing' even though the user is both a local admin and domain admin.

I have followed the steps in https://www.vembu.com/support/knowledge-base/question/104059/alert-backup-failed-while-processing-application-aware-due-to-invalid-guest-vm-credentials/ and those steps have not solved the problem.

Thanks,

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