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Can't backup vm from vmware (vcenter or esxi) when is powered ON

Hello everyone,

We can't backup a vm from vmware (we have tried both vcenter and esxi), the machine we cannot backup is turned on, we also tried doing a snapshot and it was successfully completed, but when Vembu starts the backup something happens on the vmware and an error is returned.

We have a cloned machine that is turned off and we could successfully backup it up. So apparently the problem is when Vembu has to do a snapshot, I repeat the snapshot from vcenter works flawlessly.

The error number is: 105010 Creating VM Snapshot failed.

Thank you in advance.

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