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Server not responding to requests

Hey There,

I work for a company which uses this software in order to backup users, we remote onto there systems and about 70% of the time they will be able to communicate with our backup server no problem but occasionally there will be an instance where it can communicate through the port but will state the message that the server is not responding to the requests which we believe it is, since it worked for all the other machines/systems.

-Thanks, Matt

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