Email Notification Issue

Hi,

I am getting 'The email address you entered is not valid' when I try to configure email server. Gave the server address, Email ID - I hit Test Server and the error shows up. How to fix this?

Using the latest build.

Thanks, Rijath Mohammed

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asked 2017-08-13 23:23:40 -0500

rmadmin
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1 reply

Re: Email Notification Issue

by vinoth.r

Hi,

Thank you for reaching out Vembu Community Forum.

We suspect some issues with the SMTP Settings that you have configured. Please configure the Email settings with "SMTP Server requires Authentication" and check with the Default SMYP Server settings. In case of any issues we request you to try the following steps.

Verify if the 'AUTO' authentication type is supported by the SMTP mail server. You can verify this by executing the commands :

Telnet <smtp_server_name> 25 HELO <smtp_server_name> EHLO <smtp_server_name> QUIT

The EHLO command will list the supported authentication methods as 250-AUTH<authentication methods="">.

If the SMTP server doesn't support the authentication type selected by you, then please try with the other authentication types supported by the SMTP server.
Verify that you can access emails from the SMTP server by using the same user name and password from other email clients [Outlook/Outlook Express/Thunderbird]. If you can send/receive emails through the email clients then, you Vembu OffsiteDR should able to send emails.

Please check the details and contact our support at vembu-support@vembu.com in case of any issues with the default settings.

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answered 2017-08-14 01:32:57 -0500

vinoth.r
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3 Comments

But our server does not require authentication internally, it is not taking the email address no matter what email I provide. Usually this sender email address can be anything. Any assistance with this would be really helpful.

rmadmin ( 2017-08-14 05:03:06 -0500 )edit

Hi, To analyse the issue further we request you to send the screenshot of the error message that you have received along with Compressed file of <vembu_bdr_installation\log\email> folder (Send email.zip) to our support at vembu-support@vembu.com to check and provide possible solution.

vinoth.r ( 2017-08-14 05:46:48 -0500 )edit

There is no such file called 'email' in log folder - FYI I am able to send email from 'Vembu Network Client' - Getting a window which is asking to enter email address on client, but not on server.

rmadmin ( 2017-08-14 05:56:30 -0500 )edit

here is how