How do I release a license

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How do I release a license

I had a server with a license of vembu online backup, but the server crash a days ago, we had to reinstall the server, and reinstall the vembu client, but now I can´t apply the license that was installed on the server because the vembu portal on License section show me that it is ussed. How do I release the license to use again in the server.

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asked 2017-05-04 16:51:33 -0500

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1 reply

Re: How do I release a license

by sriram

To reassign the already assgiend licenses please contact vembu support team with the following necessary details,

i) Account name and Email address under which online backup client resides

ii) Onlinebackup Client name and backup name to which license should be reassign

Once the licenses are unallocated from our end you can reassign the license for new backup from your vembu portal. Please send the above details to our support email id vembu-support AT vembu.com to provide the suitable solution to you.