Unable to list the Exchange ma...

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While configuring mailbox backup to cloud backup server from my client instance the list mailbox backup configuring page is showing the error message as "Unable to list the Exchange mailbox users.Make sure sufficient permissions are available for the user account under which VembuOnline backup service is running.". I am not sure what kind of privileges to be given to the user and is that any other client level changes needed to be done in order to fix this issue. Any idea on how to fix this issue.

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asked 2015-07-02 17:38:25 -0500

ailbe
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1 reply

Re: Unable to list the Exchange mailbox users

by emmanuel

If you encountered "Unable to list the Exchange mailbox users.Make sure sufficient permissions are available for the user account under which VembuOnline backup service is running." error message in "Add Exchange Mailbox Backup"" page,then follow the steps given below to resolve the issue:

Create a new user with sufficient rights through Active Directory Users and Computers.
Assign ""Full Mailbox Access"" permission to that new user.
Use this new account with full mailbox rights as VOB service's logon account and restart VOB service. Specify the display name of this account [and global catalog server name in case of Windows Server 2008 machines] in the configuration page that opens on clicking the link shown at the bottom of the tree view section and check if mailboxes are listed successfully.
Add the 'MSPST MS' service by modifying the MAPISVC.INF file

NOTE:

above 4 steps should resolve the issue in listing the Mailbox users in the ""Add Exchange Mailbox Backup"" page. However 'MSPST MS' service should be added in the MAPISVC.INF file to successfully backup the Exchange users mailbox. Please refer Granting Mailbox Rights document on creating a new user and granting the sufficient rights to access the mailboxes.