Backup of Encrypted Files

Vembu-NetworkBackup

Hi guys,

I have an issue with one of our client servers, it doesn't seem to be able to backup encrypted files. In the skipped-files log it shows the file skipped due to "Access Denied", I have looked at a random sample set of the 300 skipped files and all where encrypted.

Is this a known issue with Vembu BDR?

Thanks, James

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asked 2015-12-21 03:38:41 -0500

j.seddon
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1 reply

Re: Backup of Encrypted Files

by jameer

Hi James,

From the details you have updated, we believe that Vembu NetworkBackup doesn't have access to backup the encrypted files. To over come this permission problem, please change Vembu NetworkBackup logon account to any administrator account, who have the access to backup the encrypted files. Please follow the below steps to change the logon account type.

a) Open the Services control applet through "Control Panel -> Administrative Tools -> Services" shortcut or by running "services.msc" command in "Start ->Run" tool.

b) Select the Vembu NetworkBackup service and then open its Properties dialog.

c) In the Vembu NetworkBackup services Properties dialog, go to the "Logon" tab if it is 'Local System Account' or any other user, update the user logon to be of the power user or a user who has administrator privilege (who has full permission to backup the encrypted file) to run the Vembu NetworkBackup service.

d) After providing the correct user name and password details, click 'Apply' and 'Ok' to apply the changes.

e) Restart the Vembu NetworkBackup service.

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answered 2015-12-21 04:27:17 -0500

jameer
1 ●1 ●2

4 Comments

Hi, The vembu service is already running as an administrator, as a test I also made a copy of the full domain administrator account specifically for the Vembu service. Still no access to the encrypted files. I have subsequently discovered that I cannot open the files manually when signed in with any administrator account, I will troubleshoot this issue separately. Thank you for your help.

j.seddon ( 2015-12-21 11:55:36 -0500 )edit

Hi James, Thanks for your update. Please feel free to contact us for any further clarifications in this regard.

sriram ( 2015-12-21 12:21:48 -0500 )edit

I am experiencing the same issue, however don't have the NetworkBackup Service listed? any ideas?

DDDD ( 2016-06-16 00:00:16 -0500 )edit

When VembuNetworkBackup agent is installed as application it wont be listed under the Services.You can view the mode of installation by opening the following url in the machine localhost:4040/readme.html.This would show whether the Agent is installed as service or application.

Jose ( 2016-06-16 00:58:50 -0500 )edit

here is how